It was bitter-sweet, since we've been in their "Coffee Club" for over a decade, getting our coffee shipped right to us on a regular basis. But it had to end, and end it did.
A few years back we had an issue with a shipment. When I spoke to a customer rep she told me that they had restructured their distribution process. When we started, all beans were sent from the plant in Waterbury, VT. But as they got bigger they roasted in VT, then shipped the roasted product to warehouses in NJ, among other locations. My problem was I was missing a bag from my order. Seems they had run out of that at the NJ warehouse and were sending it separately from a warehouse in...Seattle? That's 3000 miles from my house! Meanwhile, Waterbury is just a couple hundred miles...
The final blow was an email I got earlier this year saying that their website was changing to "keurig.com". I have no objection to them making and selling that unit nor the coffee pods to fill it. What makes me sad is that, more and more, as a old-fashioned pot brewer I've been feeling less and less loved.
The hunt for a new supplier was born.
After two deliveries from our new supplier, I cut the cord with GMCR today. It's nice that the our new supplier is more environmentally friendly, and has an even better arrangement with the small farmers they deal with resulting in better profits to the growers, but in the end it is
all about what is in the cup. And my wallet. The new guy has beans that are at least as good (in my opinion) and cost me less. The best part? I order one day, they roast
and ship the next, and I have them in another day or two. So Fresh! In anyone else wants to give them a try, they are Dean's Beans in Orange, MA
Because I spent a bit of time on my break-up letter I sent to them, I just have to post it here. Of course!
Dear Green Mountain,
I’m sorry, but after over a decade of going steady I’m afraid we have to break up. I’ve thought long and hard about this, but I really have no other choice.
You see, ever since you got that cute, little one-seater number, I’ve been feeling ignored and unloved. You used to send me little presents, making me feel like our relationship was special. I once felt like I was just your perfect date. We’d sit and laugh over generous cups, filling at will whenever we wanted more. Now you flit from cup to cup, depending on the flavor of the moment.
I know that sleek K-model is quicker and has more style, but I’m an old-fashioned gal. I like operating my van-sized number. Usually I carry six or seven, but I’ve been known to cram a dozen into her. And now it’s come to this. You and your one-seater. And so it must end.
Tata old friend. Be happy with your new loves. I know I’m very happy with mine.