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It sounds to me like the sugar may have crystalized. If so, it's completely harrmless and heating it in a water bath will dissolve the crystals. This happens frequently with products such as maple syrup and honey.
However, I agree that contacting the company is a good idea and I fully subscribe to the philosophy "when in doubt, throw it out".
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"I’m going to break one of the rules of the trade here. I’m going to tell you some of the secrets of improvisation. Just remember — it’s always a good idea to follow the directions exactly the first time you try a recipe. But from then on, you’re on your own." - James Beard
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