My guys got me another Electralog heater. Same model as the other.
I had just ordered a few weeks ago a motor for the old one. Every moving part has been replaced since I've had it. Apparently my unit was still on the books- Red Flagged- Defective. They sent it to me free. 2 days later the last and final moving part that hadn't needed to be replaced went. #$#$#$#$!!!.
The blower. Put off ordering the part.
I got the new one last week. It sounded a little weird when I turned the heater on. The ratty tatt tatt sound went away after a few seconds. It was the blower.Thought I should call them today.
Guess what? This unit to is defective!$#$$#$#$!!!
The rep couldn't believe that not 1 but 2 that we've bought are shot.
"This doesn't make us look good at all!"
She suggested I return it to Amazon. I said that's impossible. It's too heavy for me to lift. The shipping costs would be substantial on my part.
She went above and beyond to correct the problem. Great customer service today. I didn't have to wait an hour and a half to get to a rep this time. Not only do I not have to pay for the blower. She's sending me every possible part for the new unit that can and will go for free.
This unit is now red flagged- Registered on it's own.
I told her I'd pay for for the part for the older one. She wouldn't have it.
Those parts aren't exactly cheap.