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Old 10-24-2008, 10:44 AM   #21
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Join Date: Oct 2004
Location: NE Ohio
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I've sent things back on occasion or complained to the manager. I do it discreetly though. For instance my dd and I went to dinner the other night and we had steak. She ordered soup for an appy and I ordered mussels. She got her soup and they never brought my mussels until they brought our steaks. (I couldn't find the waiter to ask about my mussels) I wasn't happy that I had to eat my mussels while my steak sat getting cold. The manager came over to ask about our meal and I told him. He took my steak and prepared me another one after I finished my mussels. He offered to take my meal off the bill but I insisted since I was eating it their was no reason for my not paying. He did offer a free glass of wine which I accepted. All was good! Now my dd knows why I don't usually order dinner until the appy is served. lol


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Old 10-24-2008, 11:21 AM   #22
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I don't often send food back. I find steak is not often cooked correctly, but I just eat it. The only food I have sent back have both been appetisers. One was a stuffed avocado where the avocado was very stringy and inedible.The other was some prawns that did not taste nice at all.

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Old 10-24-2008, 12:32 PM   #23
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I have sent food back upon occasion. Once I ordered a medium-rare prime rib, and when it arrived, it was so cold that the fat was congealed. When I finally got it back, it was way over done.

There have been other times I should have, but I guess I've mellowed out as I've aged.
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Old 10-25-2008, 02:12 PM   #24
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i will send food back if it is not cooked how i requested it .. not to the extreme ..
or if its not something i ordered ..
but i ask them to take it off the bill .. i will eat a salad or something .. but i
dont want whoever i am eating with to have to wait around for me ...
and i know what can happen when you send food back ..
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Old 10-25-2008, 03:07 PM   #25
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it depends on the restaurant, the prices, and the idea that the place tries to sell as their standard of service.

in a burger joint or diner, the food would have to be horriffic for me to send it back. in a high end place - we're talking $20 appys and $40 entrees and up, then they'd better get everything right, without an attitude.
there's nothing worse than a service industry job that has a hard time understanding the service part.

i should add, before vb lances me, that the manager that dee mentioned went above and beyond, and would have been ok in my book, retaining the 20% tip.
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Old 10-26-2008, 12:34 PM   #26
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Oh, God! Stop me if you've heard this. I rarely send food back, but one occasion sticks with me, even after 34 years. I was stationed at Ft. Benning, GA. I went downtown (Columbus) one night for dinner, and stopped in at the Waverly Hotel. I was unfamiliar with their kitchen, but the bartender was a friend. I sat at a table, and the place was rather plain...what you would expect in a "G.I. town." The menu was nothing to write home about. I quickly settled on a Reuben. The sandwich came out in short order, so far so good. It was sliced diagonally, and I noticed a hair sticking out of the sandwich, where it had been cut. I called the waiter over, and as he looked at the sandwich, I removed the top slice of toasted bread. What appeared to be a hair was the antenna of a roach about two inches long, nestled in the dressing. Needless to say, I turned down the offer of a free meal, got my money back and never strayed farther into the Waverly than the bar again.
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Old 10-26-2008, 06:16 PM   #27
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If it really isn't what it supposed to be(a cold bacon dressing) you bet, I would send it back in a heart beat.

Undercooked steak... probably not going to happen for me. I like the rare side of medium rare. As long as it isn't blue and cold I like it.

I have sent food back in expensive restaurants and it seemed like a big deal. I have also mentioned the food was not quite what I thought it should be in diners and had a new meal brought out without asking.

if the food is just plain bad, you a dis-service to other patrons not telling them.
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Old 10-26-2008, 06:23 PM   #28
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At fast food joints I never send back, even if it's the wrong order. I once ordered a cheeseburger and got a crispy chicken sandwhich instead...oh well...it's jack in the box, what can ya do. At nice places I MIGHT kindly, humbly and apologetically send something back if I wanted it cooked more, rewarmed, or something similar, but never if they are just going to throw it away. I HATE waisting food, and I can't imagine something being so bad I'd just want it trashed.
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Old 10-26-2008, 06:31 PM   #29
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Snack that reminds me of a time I had to send a steak back because it was just too raw (and being pregnant at the time that was a no no to eat) I thought they would just cook it a little further but it turns out that they are not alowed to do that they must throw it away and start from scratch due to health code, I felt horrible wasting ALL that food, if it was any other time I would have just eaten it!
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Old 10-28-2008, 09:51 PM   #30
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If it's undercook meat or the wrong order I would.

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