Thanks, RB. My husband has looked on YouTube for ideas and we were able to pull out the bottom drawer. One of the reasons the electronic display does that is supposedly because there's water in the pan, but it's dry underneath. It has a few parts inside that I remove and clean about every three months.
When I was calling repair places, the first two said they don't work on this brand because it's difficult to get parts. If it's tough for them, it's probably not much easier for us. And to be honest, I'm not crazy about this dish drawer thing anyway. Neither drawer is tall enough for platters, some of our dishes don't fit well, etc. And it's 10 years old. We don't want to put more money into a machine that isn't all that great to begin with.
I appreciate you mentioning the Consumer Reports article.