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Old 04-19-2012, 06:08 PM   #31
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Quote:
Originally Posted by Kayelle View Post
Riversurf, everyone has a boss and I can assure you that whoever you talked to at Frididaire would not want to deal with me or many others here.

You need to call them again and ask for the direct phone number/email addy for the Director of Public Relations at Frididaire, and don't let some low level phone person give you any lip. Refer the Director of Public Relations to this thread and your previous thread about this problem. I can assure you they can solve the problem, and will do nearly anything to avoid bad public reviews of their product. Don't give up!
Excellent advice because if I were ever shopping for a new stove I would steer clear of this one!
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Old 04-19-2012, 06:17 PM   #32
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You're right Andy/. If you go to the referenced site in my post to her, you will see that a lot of the models have the same measurements for the same sizetops. Some of them have a raised grate, and others the same size have a flat grate. It looks like the rounded raised top grate could be switched off with a flat raised top grate. The measurements are the same for the 36" tops and the 32" tops. I looked at the spec sheets for each one, and the measurements on them are almost identical except for the rounded and flat top part of the grates. It also looks like the burner in the back is the simmer burner. Start your work on the front burner and slide it to the back for simmer. The BTUs are different for each burner. They are designed with specific jobs in mind. Boiling pasta is not a simmer job. Pasta sauce is. A simmer burner is meant for sauces, stews, and soups.

Take a looksee and you will see what I mean.
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Old 04-19-2012, 06:31 PM   #33
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It's still under warranty. As far as the rapid boil (actually marked that way on the control dial) that's just not going to happen with an uncovered lid.
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Old 04-19-2012, 06:37 PM   #34
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It would be great (pun intended) if I could switch it out with a lower one. I'll mention that in my email to them (have to go through their website, haven't found any direct emails to PR yet) and when I call their customer "service" line again.
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Old 04-19-2012, 06:39 PM   #35
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Could you please give me that website address you refer to ("If you go to the referenced site in my post to her, you will see that a lot of the models have the same measurements for the same sizetops...") I can't find it amongst all the posts in this string.

Thanks
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Old 04-19-2012, 09:00 PM   #36
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Don't mess with PR. Go to the highest accessible corporate person responsible for appliances. Electrolux owns Frigidaire, so it's:

Kevin Scott
Head of Major Appliances North America, Executive Vice-President
Kevin.Scott@electrolux.com
866-449-4200

Don't assume it won't get to him. Many people who email executives are surprised to hear from the executive, and not just from a minion. Remember he hasn't heard your story before. So you have to begin at the beginning and recount everything you've tried and experienced.

I would also make a point of mentioning that it's been the subject of a long running discussion here, with a lot of active cooks interested in the problem.

I honestly don't know what you can reasonably expect, but whatever they're going to be inclined to do, this guy has the stroke to do something substantial.

That email is about a year old. If it bounces, go to the alternates. Our you can CC: all three. But Mr. Scott is directly responsible for U.S. appliances.

Carina Malmgren Heander
Senior Vice-President, Human Resources and Organizational Development
Carina.MalmgrenHeander@electrolux.com
+46 8 738 60 00


Keith McLoughlin
President and Chief Executive Officer
Keith.McLoughlin@electrolux.com
866-449-4200
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Old 04-19-2012, 09:23 PM   #37
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Quote:
Originally Posted by GLC View Post
Don't mess with PR. Go to the highest accessible corporate person responsible for appliances. Electrolux owns Frigidaire, so it's:

Kevin Scott
Head of Major Appliances North America, Executive Vice-President
Kevin.Scott@electrolux.com
866-449-4200

Don't assume it won't get to him. Many people who email executives are surprised to hear from the executive, and not just from a minion. Remember he hasn't heard your story before. So you have to begin at the beginning and recount everything you've tried and experienced.

I would also make a point of mentioning that it's been the subject of a long running discussion here, with a lot of active cooks interested in the problem.

I honestly don't know what you can reasonably expect, but whatever they're going to be inclined to do, this guy has the stroke to do something substantial.

That email is about a year old. If it bounces, go to the alternates. Our you can CC: all three. But Mr. Scott is directly responsible for U.S. appliances.

Carina Malmgren Heander
Senior Vice-President, Human Resources and Organizational Development
Carina.MalmgrenHeander@electrolux.com
+46 8 738 60 00


Keith McLoughlin
President and Chief Executive Officer
Keith.McLoughlin@electrolux.com
866-449-4200
Kudo's to you GLC for doing the research, and I couldn't agree more.
My reason for recommending the Director of Public Relations is because of some excellent results I had many years ago with the DPR for Ford Motor Company. My car had just gone out of warranty when it needed some very costly repairs that I simply could not afford. To make a long story short, I finally got his phone number and I think he felt so sorry for me after he heard my desperate and tearful story, that he told me to take it to the dealer to be fixed at no charge. That was some 40 years ago, and I've never forgotten that talking to the right person can change everything.
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Old 04-19-2012, 09:41 PM   #38
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Hats off to you for digging up that information, I assure you I'll use it. Thanks.
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