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Old 07-18-2013, 11:09 PM   #1
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Computer Problems

I've been having minor issues with my Mac. Mostly annoying rather than critical. For the last couple of days my Mac has been failing to start back up from sleep when I re-opened the lid. Of course the Mac is out of warranty as it's almost 4 years old.

So, what to do?

When I had PCs, the choices were less clear. You might try getting help on the phone or in chat rooms. What if you want to take it to a technician? You have to find a local computer repair shop whose expertise may or may not cover your problems. Then there's the cost to have all the problems fixed.

On the other hand, I backed up my Mac this morning and drove to the nearest Apple store about 10 minutes away in a local mall. I was ushered in and taken directly to the Genius Bar where Apple technicians do their magic. Ron spent 2 1/2 hours with me off and on running diagnostics, fixing problems, and finally reinstalling the operating system. He even corrected a problem I had with a corrupted version of Firefox that has been causing me issues. Then there's the cost to have all the problems fixed.

Not a single red cent! Now that's Customer Service!
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Old 07-18-2013, 11:23 PM   #2
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Wow. Now that IS customer service! Good job, Ron and Andy!
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Old 07-19-2013, 05:23 AM   #3
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Brilliant customer service, very impressive!

I have Mac pcs and love them...GO APPLE!!
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Old 07-19-2013, 06:33 AM   #4
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Wow, almost unheard of these days.
Fantastic.
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Old 07-19-2013, 07:27 AM   #5
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Quote:
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Wow, almost unheard of these days.
Fantastic.
What Pac said.
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Old 07-19-2013, 07:53 AM   #6
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Has Geek Squad beat!
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Old 07-19-2013, 07:49 PM   #7
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We have recently had a new Apple store open in the city..it is the first one here in Adelaide, it is great...all things Apple
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Old 07-19-2013, 11:07 PM   #8
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I'm with you Andy. I love the Genius Bar. When I dropped my laptop a couple of years ago, I took it in and they checked it out and repaired the cracked plate on the face for free. No complaints here!


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Old 08-18-2013, 12:14 PM   #9
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For what it is worth, I have a Toshiba laptop that is next to useless. Thinking it was me, I bought books on Windows 8 to help me. I'm back to my trusty old Dell desktop with windows 7 (I actually think it is 7.5). I hate the fact that the more technology advances, the more stupid I feel. I can't even get a few phone numbers into my TracFone's memory. Ouch!
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Old 08-18-2013, 12:41 PM   #10
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Quote:
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For what it is worth, I have a Toshiba laptop that is next to useless. Thinking it was me, I bought books on Windows 8 to help me. I'm back to my trusty old Dell desktop with windows 7 (I actually think it is 7.5). I hate the fact that the more technology advances, the more stupid I feel. I can't even get a few phone numbers into my TracFone's memory. Ouch!
I don't think that it's you, many many people hate windows 8, I'm not sure what they were thinking. Seems like every OTHER version of windows is good. Windows 98 good, Windows ME bad, Windows XP good, Windows Vista not so great, Windows 7 great, Windows 8 terrible.
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