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Old 10-23-2006, 02:49 PM   #1
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Angry Daimler Chrysler dilemma

I need to vent. It's way overdue. I am going to send this post and others I'll do also, to Daimler Chrysler so they can see that this is just rediculous and my hope is to get as many potential buyers of their products to reconsider.

I have a Dodge Durango. It is beautiful, perfect in everyway EXCEPT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! for the window motors, electric mirror motors and electric door locks. I have 4 windows that go up and down. Just and only, 4. I am about to replace window motor number 5. I have replaced the motor that operates my electric mirrors and also the electric door locks, which guess what???????????????????????????? ARE OUT AGAIN. I replaced them this past March. But guess what? THEY ARE ALL ON DIFFERENT ACTUATORS SO THEREFORE, I GET TO PAY 300 HUNDRED DOLLARS ALL OVER AGAIN, BECAUSE IT'S A DIFFERENT DOOR. These all cost around $300

Daimler Chrysler doesn't care. They are willing to do nothing. My policy expired last June. I have been to 4 (5* star dealerships that all say the same thing.) <<"Sorry, but Daimler Chrysler won't pay us to fix your broken problems. And their attitude is basically, "oh well."

PLEASE, BEFORE YOU BUY A DAIMLER CHRYSLER PRODUCT......................................THINK AGAIN.


Thanks for letting me vent. Now, onto another web site to do this exact same thing.................

I appreciate responsess as the more I get here and wherever else I post this dilemma, the more they'll get hit in their pocketbooks!

If this is in the wrong category, go ahead and remove or place it where it is supposed to be, thanks..

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Old 10-23-2006, 03:13 PM   #2
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I had a Chrysler product in the 80s. Constant problems and no one ever fixed it! That was enough to turn me off forever.
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Old 10-23-2006, 03:21 PM   #3
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no problems with our old daimlers, even after 40years you are stzill able tzo get a majority of spare parts...

I think the problems with modern cars, they have to many electric parts in it... hmm... well... even in our '65 fintail there are electric window lifter....
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Old 10-23-2006, 04:05 PM   #4
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I can really feel for you on this one! Sounds like a bad deal all around!

In another career, I was a factory rep for one of the Big 3 (not DC, so that leaves the other two...).

We never had firm "rules" about what we would cover, only "guidelines and rules of thumb" which were nearly never put into writing (legal reasons). The biggest rule was to take each issue on a case-by-case basis.

Worst part is, if it's anything like my experience, once a "No" is in the system it tends to follow you around.

I don't have all the facts in this case, but from what you poseted, it sure sound like something I would have at least listened to about offering assistance. The whole point of service reps from the factory is to spend money to keep customers satisfied and buying your vehicles.

Sorry to hear about this one. Car trouble is always a royal pain!
John
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Old 10-23-2006, 04:33 PM   #5
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I had a Silver Chrysler Sebring 2 door for about 8 years. One of the things that I was so unhappy about was after I had the car for a year the transmission seals broke and I had oil pouring from under my car. It had to be towed to the Chrysler Dealership in Van Nuys. I was under warranty so there was no charge and they paid for my rental car.

Six months later I got into my car and the gears were having a hard time shifting so I drove directly to the dealership and when I came in my car was steaming something awful from the motor. They opened the hood and were ready with fire extingishers but nothing was on fire. This time they had my car for 2 weeks and I got a loaner car. Chysler had to eat the money for the loaner car.

In the 8 years that I had my Sebring my total mileage was 26,000 miles
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Old 10-23-2006, 04:37 PM   #6
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I had to have the engine replaced in my Chrysler Sebring after 4 years. Fortunately I had purchased the extended warranty and it only cost me $300 for a new one. Well I had to pay for items to install the engine which set me off but compared to $5K, it was ok.
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Old 10-23-2006, 06:04 PM   #7
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I had a 69 Dodge Van A100 series that I put over 350,000 miles on. I never had problems with service on that vehicle. But then again, I did all the servicing myself.

I've had similar problems with electronic parts goind haywire with a Dodge mini-van where the rear washer motor control went bad and remained on permanently. I removed it and found that the electronics parts were all epoxied into a little box, with no way to get at them. Being an Electrical Engineering Technologist, I know that the multi-purpose control is made up of 1 micro-circuit, 1 capacitor, and one resistor, along with a power amplifier to run the motors. Total cost of this very low-tech control is between ten to fifteen bucks. The dealer wanted $95. What a mark up! I disconnected the wires from the controller to the motor, and replaced it with a simple 2 dollar togles switch that I connected to the 12-volt source. That took care of that problem.

I wish I could as easily fix the haywire electrical problems with my Ford Explorer. That beast is givng me fits.

Though I detest Ford for their lack of quality (assumption based on several Ford vehicles over a twenty year period) I must admit that most new cars today suffer from over-engineering. The more things there are, the more things there are to break. And in spite of general electronic robust nature, electronics gadgets are just not meant to be placed in an environment where themperatures range from -40 F to better than 100 F. Plus all of the corrosive elements of the road, not to mention moisture, shock, and vibration, all tend to mess things up.

I used to fix Navy jet-aircraft electronics. They underwent similar harsh conditions, (significantly more so, actually), and failed regularly, but were fabricated to much higher standards than anything any car manufaturer is willing to do.

Maybe the old mechanical gas pump in the oil pan wasn't as modern as the electronic gas pump in today's car; but it lasted the life of the car, as did the mechanical window handle used to raise and lower the windows.

Electronics is a great thing in a perfect environment. But I ask you, is your car always kept on a smooth surface, in 70% humidity, at a temperature range between 68 and 85 degrees F.? Mine sure isn't.

Seeeeeeya; Goodweed of the North
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Old 10-23-2006, 06:33 PM   #8
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Quote:
Originally Posted by LEFSElover
I need to vent. It's way overdue. I am going to send this post and others I'll do also, to Daimler Chrysler so they can see that this is just rediculous and my hope is to get as many potential buyers of their products to reconsider.

I have a Dodge Durango. It is beautiful, perfect in everyway EXCEPT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! for the window motors, electric mirror motors and electric door locks. I have 4 windows that go up and down. Just and only, 4. I am about to replace window motor number 5. I have replaced the motor that operates my electric mirrors and also the electric door locks, which guess what???????????????????????????? ARE OUT AGAIN. I replaced them this past March. But guess what? THEY ARE ALL ON DIFFERENT ACTUATORS SO THEREFORE, I GET TO PAY 300 HUNDRED DOLLARS ALL OVER AGAIN, BECAUSE IT'S A DIFFERENT DOOR. These all cost around $300

Daimler Chrysler doesn't care. They are willing to do nothing. My policy expired last June. I have been to 4 (5* star dealerships that all say the same thing.) <<"Sorry, but Daimler Chrysler won't pay us to fix your broken problems. And their attitude is basically, "oh well."

PLEASE, BEFORE YOU BUY A DAIMLER CHRYSLER PRODUCT......................................THINK AGAIN.


Thanks for letting me vent. Now, onto another web site to do this exact same thing.................

I appreciate responsess as the more I get here and wherever else I post this dilemma, the more they'll get hit in their pocketbooks!

If this is in the wrong category, go ahead and remove or place it where it is supposed to be, thanks..
There is a technical service bulletin about this situation; it may be caused by a short in wet weather affecting the rear gate lock mechanism that tells the control module to keep trying to lock or unlock the doors, causing premature failure of the lock actuators. It could be you keep repairing the symptom and your service people miss the cause. TSB 08-023-03 affects 2000 through 2003 Durangos and other similar Chrysler products.
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Old 10-25-2006, 01:04 PM   #9
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thanks for the responses. I needed them to feel like I had some sort of claim against these nimbrods.

I'll look in to the problem as stated with the problem with the rear window thing. thanks for that.

S
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Old 10-25-2006, 01:40 PM   #10
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Cars just plain stink period!
It's really a matter of picking between poisons.
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