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Old 11-05-2011, 11:25 PM   #161
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have any of you kindlers encountered a problem with "opening" any of your kindle books? i have been getting a message indicating "book cannot be opened...delete title from your device". first time it happened, about one month ago, five of my ebooks could not be opened. they were redownloaded for me by a tech at amazon. today, the problem recurred. this time, amazon chose to refund the purchase price of the two books involved. no more kindle books for me....
Sometimes that is the manufacturer at fault, not you!
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Old 11-06-2011, 12:49 AM   #162
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Reboot your router. Just unplug the modem for 30 seconds, disconnect the router then plug in modem, wait for all the lights but the last one, then plug in the router. When the lights are all lit, give it another try.
You are a wizard! Thank you! It worked like a charm, I've been fighting with them for two days.
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Old 11-06-2011, 12:50 AM   #163
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I'm glad I could help!
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Old 11-22-2011, 08:33 PM   #164
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well, well. for a short time, both kindle and nook are selling $79 ereaders. the nook one is regularly $99 and runs no ads. it is described as faster, lighter, with a longer battery life than the previous nooks. looks like they had to do something to compete with the $79 kindle. kindle fire also looks to be outshining the new color nook, by selling for $200--$50 less than the nook....
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Old 11-23-2011, 05:31 AM   #165
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...but the $79 simple touch nook is not being offered on line. you need to go to a b&n store for the deal. call me lazy, but score another win for kindle....
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Old 11-23-2011, 10:12 AM   #166
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I've not dealt with B&N at all, but Amazon's customer service is without parallel. I've told you my Kindle killer stories, I also was given and amazon.ca gift card and was all excited to go purchase books with it. Alas, only amazon.com cards work for that. Customer service transferred over the amount without a quiver. They told me they couldn't do it all the time, but this once, no problem. I've returned books that I accidentally hit Buy Now and no problem. For me, customer service and ease of returns is a HUGE deal. Its one reason I do so much shopping at Costco and Walmart. They are both very good about returns.
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Old 11-23-2011, 10:20 AM   #167
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I agree with alix about Amazons customer service. They do it right. I bought my wife a Kindle last year. I had bought it for her for Chanukah, but got it months in advance. When she opened it we found out it was defective. Even though the return period was long over, amazon did not bat an eye and replaced it right away. The overnighted the replacement at no charge and even let us keep the power cord so we ended up with two power cords.

That Kindle actually ended up having problems too and Amazon again replaced it right away without the slightest hesitation.

I bought a Kindle book once and there were a lot of formatting errors. It did not keep me from reading the book or understanding anything in the story, but it was a slight annoyance. Amazon asked me if I wanted a refund for the book. I declined because I was still able to read the book, but I was thrilled that Amazon realized that they should offer the refund.

I am sold on their customer service. They really do try to treat you the way you want to be treated.
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Old 11-30-2011, 05:38 PM   #168
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can somebody give me a quick read [sic] on the kindle fire? love it, yes? why or why not? pros, cons? how well does it do with internet surfing? with its extra weight, is it still comfy as a reading tablet? do you have to buy lots of apps? i will buy it (or not) tomorrow. i know, i know, i'm always in a great big rush for your help, but you have always come through for me anyhow, and i do appreciate you guys so very much....:)
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Old 11-30-2011, 08:33 PM   #169
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pacanis just got one. It sounds like he likes it. You might want to PM him for some details.

I gather that the Fire can stream movies etc, but I didn't think it was like a tablet.
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Old 11-30-2011, 09:30 PM   #170
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as usual, i am sorely unacquainted with electronic stuff in general. i have no concept of what a tablet is or what it does. the kindle fire appeals to me because it is primarily an upscale ereader that can do a lot of other stuff. i'm looking at it for my daughter, to feed a growing interest in book-reading. a reader with multi-faceted capabilities would make an awesomely attractive gift for her. the tv ads for fire are impressive, but not particularly informative. so here i am....
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