Originally Posted by CraigC
There is one chain that we will never return to again. Macaroni Grill. Karen ordered a clam dish that they served with unopened clams. It got sent back. They brought out the same dish and the clams were open. Open via prying, busted pieces of shell from thier efforts included.
that happened to us, ina way, in pennsylvania two years ago.
every time we went skiing in the poconos, we always stopped at smuggler's cove on rte. 611.
we ordered a large bucket of steamers (steamed littlenecks) for an appy because until that night, we each could easily suck down 8 or 10 of those little delicious bivalves with no problem.
as soon as i opened the pot, the rotten fish stink was horrible. we ate a few because we were very hungry after a day of skiing, but noticed several on the bottom that weren't opened. we immediately called the waitress over and complained, and with a remarkably snotty attitude asked us if she wanted her to take it back to have them opened. i politely asked if she was new to the restaurant because she didn't understand that a closed steamed clam is a bad, dead clam, but she agrily responded that she'd worked for the restaurant for years.
the rest of our orders were practically thrown at us as she made obvious comments about us to another table of regular customers.
we just ate quickly, paid the bill with a tiny 1% tip (to make a point), and on the way out i told the manager about the clams.
the manager asked if the waitress took it off our bill, which she didn't, and then just looked at me dumbfounded.
i mentioned that we wouldn't be back, but they'd hear from me if anyone got sick.
fortunately, no one did. but we haven't been back since. actually, the silver lining was that we found a really good bbq joint nearby. ribs, smoked chicken, and cornbread is our new apres ski fare.