Thank you for writing that. It was what I was thinking, but couldn't put it into words just right, like you did.
A lot also depends on an individual. When I worked at The Telephone Company in the 1970s we had our share of goofer-offers as well as the butt-busters. Yes I got my work done and worked hard vit, but I wasn't above resting my head on the roll of TP to catch my breath!
In the area of retail, find and older work in their 40's or above, and you will get the service of yesteryear. The problem is that there isn't enough of them.
Toffi,
That's because the good ones went to nursing school.
I learned customer service from my best and toughest boss - my Dad. The customer was ALWAYS right and always deserved the best of service. Well, Except maybe for the time that a couple that walked in, bought some cigarettes and asked if there was a wig shop in town. I directed them down the street and thought it was really odd because the man asked the question - they didn't say hairdresser but specifically wigs. I felt strange about it all day until we heard that the bank on the other side of town was being held up. I told my Dad I better talk to the police. I think I was 17 and was able to give them adequate information to help them catch the thieves. Even the hairdresser didn't really pay as much attention as I did!
