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Old 12-06-2007, 11:30 AM   #1
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I'm a Little Freaked Out

I bought a new flat-screen digital TV & was able to figure out how to hook the cable up to the TV (after lifting the old heavy TV out of my entertainment unit). Couldn't figure out how to hook up the vcr. The cable co said they would come out & hook everything up, & call before arrival.

Didn't receive a phone call. There's a knock at the front door. I'm in a security building & have to buzz people in. There was no ring on the phone to buzz him through. Opened the door & noticed he's not wearing any co logo shirt/uniform. He just said 'cable' & I let him in. He walked around the Living room, and I showed him where the Tv was. (You can see the TV from the front entrance way.)

He pulled a sharp object out & started sawing away at a pre-drilled hole in my expensive entertainment unit to pull the plug OUT of the front. I asked why he is trying to pull the vcr out, & asked him to please stop. (The plug goes through to the back.) No reply. I tried to converse with him & ask questions. Again no reply. Thought maybe he's hearing impaired & positioned myself where he could see my face. Still no answer. I asked where is the box, as the cable co was going to install one. No answer. So, I did a charade game with my hands, trying to explain a box. He leaves & comes back w a box. I explain the box is too large. The cable co said there was a smaller size. Again, I'm showing him the size with my hands. He put a heavy box on top of my vcr. I said no, that's not going to work for me. No reply. He made a few phone calls on his cell & spoke in another language. Finally I said, this is not working, what is the # for the cc, then please leave. He did not move. I asked again for him to leave -- nothing. Motioned w my hands toward the door. Finally, I stood up & said you need to leave now.

Called the cc, explained the problem & asked if they sub-contract out to different companies. They said they do & apologized. I don't know if everything was set up correctly & he didn't answer when I asked what channel etc I use to program. So... I'm still a little freaked out. They are the only cc in my area & a dish is not an option. Don't know what to do. Any input is appreciated. Thanks for hearing me out.

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Old 12-06-2007, 11:46 AM   #2
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the cable company needs to send a supervisor out to make it right and you should contact the BBB in your area.
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Old 12-06-2007, 11:47 AM   #3
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Amy, what cable company is it? Most do contract out but they also have local reps that when you push, they will come out. I would make a bunch of calls. I had to with Time Warner because the first guy they sent was an idiot.
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Old 12-06-2007, 11:56 AM   #4
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Wow I would be freaked out too. So how were things left? Did he damage your entertainment unit? Do you have the right cable box?

I would call back and ask to speak with a manager and lay our your story and demand they take care of any of the issues.
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Old 12-06-2007, 12:04 PM   #5
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Wow I would be freaked out too. So how were things left? Did he damage your entertainment unit? Do you have the right cable box?

I would call back and ask to speak with a manager and lay our your story and demand they take care of any of the issues.
Thank you Robo & Callisto. Reluctant to mention the name of the cc.

GB, I was beside myself. When I asked him to leave 3 times & he wasn't going, my heart started pounding. Calmly I said "You have to leave NOW! I stopped him before he did or could have done damage to my entertainment center. (It has glass shelves/lights etc., that took me a year to pay off.) I didn't accept the box.

Noticed his eyes were looking around the living room - not sure was he looking for my phone or what. My phone was right there on the dining room table. Why didn't he pass me his cell when he was talking to whomever in a foreign language?

They said they would pass the info along to his supervisor, but that doesn't ease my feelings - or may make it worse. They asked if I wanted to reschedule, I said No - I'm too upset. They have a robotic way of speaking - We are sorry over & over. Sorry folks, I'm a little creeped out as well.

P.S. Noticed the time was not set correctly on the VCR. So I don't know what he did. And... there is only one cc available. If I cancel, I will have no signal and no channels. There oughtta be a law.
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Old 12-06-2007, 12:11 PM   #6
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What's the manual say? Usually there are picture diagrams in the installation/connection section. You got the cable box working, you should be able to get the VCR to work. since it's a new set, the controls are probobly different than the old one.
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Old 12-06-2007, 12:28 PM   #7
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Did you buy the television from a major store like Circuit City or Best Buys? They now have people who will come out and install everything and make sure the television is working.

The name of the company was because of the vast experience I've had with different companies in So Cal and I thought that's where you hail from, but I could be getting confused. There should also be a local office where you can exchange your box for the one you want and then get the store to install it. The stores are generally better to work with since they want your business but the cable company knows they have your business regardless of what they do.
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Old 12-06-2007, 01:15 PM   #8
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Wow Amy, that sounds scary. I think I would have grabbed my bat and get ready to hit a home run!!! I would definately call the cable company and escalate to a supervisor or manager about the incident. Even if they contract out, they should still be able to send someone out to your home that can communicate and explain what they are doing. I'm glad your ok!!!
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Old 12-06-2007, 03:17 PM   #9
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Miss Amy....

Call the CC and ask to speak to another woman. Explain your experience/concerns/fears etc. to her. Ask her for advice/help. Tell her you want, someone who speaks English, and wears a Company uniform to come to your house to properly hook up your system. Set up another time for the installation and have a friend there with you during that time frame!

Take Care.......
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Old 12-06-2007, 03:30 PM   #10
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anyone else start singing the title of this thread to the tune of "i'm a little teapot"?

amy, if you ask someone to leave and they don't, never hesitate to call the police. there's a lot of creeps in the world.
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