I bought a new flat-screen digital TV & was able to figure out how to hook the cable up to the TV (after lifting the old heavy TV out of my entertainment unit). Couldn't figure out how to hook up the vcr. The cable co said they would come out & hook everything up, & call before arrival.
Didn't receive a phone call. There's a knock at the front door. I'm in a security building & have to buzz people in. There was no ring on the phone to buzz him through. Opened the door & noticed he's not wearing any co logo shirt/uniform. He just said 'cable' & I let him in. He walked around the Living room, and I showed him where the Tv was. (You can see the TV from the front entrance way.)
He pulled a sharp object out & started sawing away at a pre-drilled hole in my expensive entertainment unit to pull the plug OUT of the front. I asked why he is trying to pull the vcr out, & asked him to please stop. (The plug goes through to the back.) No reply. I tried to converse with him & ask questions. Again no reply. Thought maybe he's hearing impaired & positioned myself where he could see my face. Still no answer. I asked where is the box, as the cable co was going to install one. No answer. So, I did a charade game with my hands, trying to explain a box. He leaves & comes back w a box. I explain the box is too large. The cable co said there was a smaller size. Again, I'm showing him the size with my hands. He put a heavy box on top of my vcr. I said no, that's not going to work for me. No reply. He made a few phone calls on his cell & spoke in another language. Finally I said, this is not working, what is the # for the cc, then please leave. He did not move. I asked again for him to leave -- nothing. Motioned w my hands toward the door. Finally, I stood up & said you need to leave now.
Called the cc, explained the problem & asked if they sub-contract out to different companies. They said they do & apologized. I don't know if everything was set up correctly & he didn't answer when I asked what channel etc I use to program. So... I'm still a little freaked out. They are the only cc in my area & a dish is not an option. Don't know what to do. Any input is appreciated. Thanks for hearing me out.
Didn't receive a phone call. There's a knock at the front door. I'm in a security building & have to buzz people in. There was no ring on the phone to buzz him through. Opened the door & noticed he's not wearing any co logo shirt/uniform. He just said 'cable' & I let him in. He walked around the Living room, and I showed him where the Tv was. (You can see the TV from the front entrance way.)
He pulled a sharp object out & started sawing away at a pre-drilled hole in my expensive entertainment unit to pull the plug OUT of the front. I asked why he is trying to pull the vcr out, & asked him to please stop. (The plug goes through to the back.) No reply. I tried to converse with him & ask questions. Again no reply. Thought maybe he's hearing impaired & positioned myself where he could see my face. Still no answer. I asked where is the box, as the cable co was going to install one. No answer. So, I did a charade game with my hands, trying to explain a box. He leaves & comes back w a box. I explain the box is too large. The cable co said there was a smaller size. Again, I'm showing him the size with my hands. He put a heavy box on top of my vcr. I said no, that's not going to work for me. No reply. He made a few phone calls on his cell & spoke in another language. Finally I said, this is not working, what is the # for the cc, then please leave. He did not move. I asked again for him to leave -- nothing. Motioned w my hands toward the door. Finally, I stood up & said you need to leave now.
Called the cc, explained the problem & asked if they sub-contract out to different companies. They said they do & apologized. I don't know if everything was set up correctly & he didn't answer when I asked what channel etc I use to program. So... I'm still a little freaked out. They are the only cc in my area & a dish is not an option. Don't know what to do. Any input is appreciated. Thanks for hearing me out.
Seriously, you need to write down what you want from the CC and then call, demand to talk with a supervisor, and let him/her know what happened and what you need done to rectify the situation. You should also look in your local phone book and find your Attorney General's phone number and call them for more imput and help. I had to do this with TWCable when we switched, as for two weeks I had no incoming calls, no phone for days on end, and come to find out I was paying for two phone company services!
