Reminds me of the days when I had to do software support, Buck.
CLIENT: The screen says to press the any key to continue and I don't have one on my keyboard.
ME: That just means to press any key you want on the keyboard.
CLIENT: Olay - nothing happened.
ME: What key did you press?
CLIENT: The shift key.
ME: The shift key won't work - press another key.
CLIENT: OK - that didn't work, either.
ME: What key did you press this time?
CLIENT: The caps lock key.
ME: Try this - press the space bar.
CLIENT: Hey - that worked! Why didn't they just say that in the manual?
ME: I don't know, I didn't write the manual ....
This is just one of my first experiences ....
Here are some more tech support war stories
others have had.