Nintendo Customer Service
Wow!! I bought Lil Mr Spryte a new Nintendo DS Lite for his birthday in April. I actually purchased it a month ahead of time (which I won't do again!) Anyway.... last night he said that one of the buttons was not responding. I checked it out on a couple of games and he was right, it wasn't responding. So I'm thinking, he hasn't even had this for 4 months, that's not cool... I paid $130 for this thing! So I dig out my receipt from Target... I bought it in March... and they only do returns for 90 days... that would have been June. Crap... so I go to the Nintendo website. I checked the troubleshooting, that didn't help, but there is a 12 month warranty on hardware. So I called the 800#. A very nice, English speaking woman answered the phone. From the serial number on the DS, she was able to tell exactly where and when I bought it. After a couple questions, she said that it was definitely covered under warranty and the fastest way to fix it was they send out a refurbished unit that looks completely new. When I get it, I send back the one we have. She needed my credit card number, because they were sending a unit and needed to get one back so they only charge my card if they don't get a return unit within 21 days. She said our new (refurbished) unit will be here in 3 to 5 days! Oh yeah.... AND it comes with a 12 month warranty from today!
How cool is that??!!