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Old 08-13-2009, 02:30 PM   #4491
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I am going to start a new vent.

I have been losing the toenails on both big toes since I catered a wedding 2 months ago (being on my feet in the heat without my cane too long). The one nail has since fallen off but the other is "hanging in there" so to speak.

Yesterday we went to the vet to pick up dog food (both dogs have allergies and are on special food). The flats of cans we wanted had loose ones on the top and so I held up an open case and the loose ones while DH got a full one. What I didn't know was there was an open case of another kind above hanging over the edg and I hit it with my head. Two cans came crashing down and hit my two toes. It hurt so bad I couldn't move. The toe without the nail is still very painful and I think I bruised the already tender nail area. The other toe now has twice the bruise under it and I can feel the pressure of the blood but the nail won't loosen. My nurse friend said I should go and have it drained (ouch and yuk)

My vent is that the girl behind the desk was more worried about the fact that we dented the two cans of food and they couldn't be sold. When I explained that the case was hanging over the edge she said that if I knew that already I should have been more careful. DH asked to see the manager (Vet) and was told he was busy. She added the cost of the two tins to our bill and Tony just left all the food there, helped me up and said she would never see us again. This clinic is owned by the same people who own the clinic we go to by our old house, it is just closer for food.

My toes are horrendously sore and swollen today and I do believe I will have to go have them looked at. I feel like I should write the owners and tell them how we were treated. What does everyone else think? Should I just let this go?
Why do vets offices have the know it all little twinkies!? Who's Tony,the twinkie? lol you won't walk in next time without thinking of her as Tony The Twinkie"

I'd contact the vet asap.Tell him why you were there to begin with,what happened and tell him that she says "she won't see us again?" Quote her.Then ask him why?
If you don't have an outstanding bill,what is her reasoning for not seeing you again.If no,she was wrong.
As far as not being able to sell the cans,that's a crock,they can feed the dogs that are there for overnight care.Don't pay for that.

It's now the principal of the matter.You were there to take care of your dogs needs.You got hurt,by their lack of not properly stacking the shelves.She put it on you,she had no business in doing so,or calling the shots of who the vet will see or not.

I wouldn't let it go,you don't have to.But do have it looked at by a doctor.

It wouldn't surprise me if the vet tells you he knows nothing about the incident.She probably didn't bother going back to get him,but made you think she did.She knew what she said was wrong,she's covering herself by telling you she won't see you again.Probably not if she gets fired for that.If it's going to cost him money now or in the future,who's side will he take? Yours if he's smart.
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Old 08-13-2009, 03:06 PM   #4492
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Why do vets offices have the know it all little twinkies!? Who's Tony,the twinkie? lol you won't walk in next time without thinking of her as Tony The Twinkie"
Tony is my wonderful DH and definitely NOT a Twinkie!

I obviously didnt' explain that part right. The girl added the two cans to our bill so my DH refused to pay it and said that she wouldn't see us in there again (we would take our business elsewhere). We were not there to see the vet, just buy food (our vet is at their other location, as is the owner of the two offices). DH wanted to see the vet to complain about the service and she just passed it off and said he was busy without checking.
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Old 08-13-2009, 03:23 PM   #4493
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I went to the nearby clinic which is the same one I went about my first toenail falling off and he just said "let it fall off, it will grow back". I got him again and this time he took more interest. Kades, he did put a needle in to remove the pressure, though there is still a good hematoma (sp) there but it will probably help the swelling and pressure to have it drained. The other toe with no nail is bruised and the skin is broken so he gave me some ointment for it to keep it from infection. He also said that I couldn't very well press for a legal suit here because the toes were already damaged, this just made it worse. I really don't want to go that far, I just would have liked to be treated better.

As for writing the vet, I have drafted a letter, but DH went to the other office where we actually take our dogs ti buy the food talked to the manager there who we know very well. She said that she will deal with it. At this (the main location) they never have loose cans or open cases on top of full cases and they don't pile it so high with an overhead shelf. She said she knows exactly who it would be and will make sure the owner Vets and the Manager/Vet of the location where it happened know all about it. I trust this woman to do something about it. We have been long time customers and she loves our two dogs. Keeping customers happy is her main focus.

In a way it is a good thing - now the other toenail will fall off sooner and they can grow back faster too.

Thanks, everyone for your comments, recommendations and support.
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Old 08-13-2009, 03:36 PM   #4494
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Tony is my wonderful DH and definitely NOT a Twinkie!

I obviously didnt' explain that part right. The girl added the two cans to our bill so my DH refused to pay it and said that she wouldn't see us in there again (we would take our business elsewhere). We were not there to see the vet, just buy food (our vet is at their other location, as is the owner of the two offices). DH wanted to see the vet to complain about the service and she just passed it off and said he was busy without checking.
Whewww glad you cleared that one up,thanks
Guess I had her pegged.I'd still mention that to him.

I've had to raise a fuss at our vets office.By the time I was done,policies were changed,and I hope in the future no other family has to go through it the way we did.
It was all unnecessary and could have been avoided if she had done the right thing to begin with,her job.
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Old 08-13-2009, 07:26 PM   #4495
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Just got off the phone the manager of the main office whoo was calling on behalf of the Vet owner. This is getting totally ridiculous. We never made a deal out of my toes getting hurt, I just sat down for a minute to compose myself because they were very sore. The girl at the desk heard the bang and at first asked if I was okay. I said fine and we wanted to pay for our stuff and go.

SHE is the one that brought up the two cans being dented and SAID we had to pay for them. We NEVER threatened action, blamed anyone or asked for compensation. All we did was decide we weren't going to buy our food there if she was going to charge us for 2 cans when it wasn't our fault.

The Vet Owner (not one of our favourites but we love her staff and so we take our dogs there) is now saying that we harrassed her employees (both the girl regarding the cans and the Manager of the main office who was relaying the message and sounding very uncomfortable. She says that our business is no longer wanted and we can take it elsewhere. We buy very expensive food, flea medication, medication for our dog with arthritis, get check-ups yearly for each dog and have our little one groomed. We are talking a lot of business.

I am absolutely in shock. The manager was very apologetic and said she represented us in a very positive light but the vet went balistic. I am torn because now we have to find a new groomer. Joie is so fussy and the one we have is so good with him. Also the vets we see are wonderful with both dogs.

I should have just sucked it up and never let on I got hurt. I mean my toes were already painful. Under normal circumstances it wouldn't have been so bad.
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Old 08-13-2009, 07:57 PM   #4496
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Laurie, in these litigious times folks are mental about any HINT of actionable stuff. The vet was being stupid and scared. You absolutely did nothing wrong and you DIDN'T make a big deal of it. Just blow it off and find someone else who treats you better. There are lots of people in this world?
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Old 08-13-2009, 08:56 PM   #4497
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Laurie, in these litigious times folks are mental about any HINT of actionable stuff. The vet was being stupid and scared. You absolutely did nothing wrong and you DIDN'T make a big deal of it. Just blow it off and find someone else who treats you better. There are lots of people in this world?
Thanks, Alix, I know you are right. I am just sore (all over, not just my toes), tired and more than a little stressed. I will sleep on it tonight and in the morning it will be like a bad dream.
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Old 08-13-2009, 10:01 PM   #4498
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they are afraid of being sued. if they ticked me off with all this bull, i would sue , just to teach them a lesson.

in this economy if they can afford to lose your business and probably everyone u tell,business .

when i was in retail , we knew one angry person would tell five and each would tell five and so on. it can really cost them big time.
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Old 08-14-2009, 10:02 AM   #4499
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Just got off the phone the manager of the main office whoo was calling on behalf of the Vet owner. This is getting totally ridiculous. We never made a deal out of my toes getting hurt, I just sat down for a minute to compose myself because they were very sore. The girl at the desk heard the bang and at first asked if I was okay. I said fine and we wanted to pay for our stuff and go.

SHE is the one that brought up the two cans being dented and SAID we had to pay for them. We NEVER threatened action, blamed anyone or asked for compensation. All we did was decide we weren't going to buy our food there if she was going to charge us for 2 cans when it wasn't our fault.

The Vet Owner (not one of our favourites but we love her staff and so we take our dogs there) is now saying that we harrassed her employees (both the girl regarding the cans and the Manager of the main office who was relaying the message and sounding very uncomfortable. She says that our business is no longer wanted and we can take it elsewhere. We buy very expensive food, flea medication, medication for our dog with arthritis, get check-ups yearly for each dog and have our little one groomed. We are talking a lot of business.

I am absolutely in shock. The manager was very apologetic and said she represented us in a very positive light but the vet went balistic. I am torn because now we have to find a new groomer. Joie is so fussy and the one we have is so good with him. Also the vets we see are wonderful with both dogs.

I should have just sucked it up and never let on I got hurt. I mean my toes were already painful. Under normal circumstances it wouldn't have been so bad.
Wow, I think the Vet is definitely over reacting to what happened. You got hurt, they didn't, and as I said what happened to compassion, they are in the business to help sick animals for heaven's sake. Where is their compassion for your injury? They should have apologized to you for their carelessness in stocking their shelves improperly! I think they are afraid you will sue them. Their attitude isn't exactly what I'd have expected either, they should have apologized to you then and there; and if you did sue it would serve them right for being so nasty!
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Old 08-14-2009, 10:11 AM   #4500
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My very minor vent is the weather. We had 2 weeks of what looked like summer and now its over. THAT SUCKS!
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