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Old 08-14-2009, 10:18 AM   #4501
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Originally Posted by Alix View Post
My very minor vent is the weather. We had 2 weeks of what looked like summer and now its over. THAT SUCKS!
That isn't a minor vent, Alix! You should have been here from early June to last week! We had almost too much summer here and the rains are a very welcome (for most) change. Hopefully it will decrease the fire risk and have freshened everything. But I am looking forward to the sun on the weekend!
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Old 08-14-2009, 10:26 AM   #4502
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Laurie, I am so sorry that this happened to you, your dh and your dogs. I believe things happen for a reason but I sure as heck can't see the reason in this case....maybe you will find another vet and groomer that will treat you well.....hope you heal soon!
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Old 08-14-2009, 12:06 PM   #4503
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My very minor vent is the weather. We had 2 weeks of what looked like summer and now its over. THAT SUCKS!
I've been saying it all along, I hope mother nature will see it in her heart and give us a short and mild winter.
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Old 08-14-2009, 12:13 PM   #4504
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We want snow here (up on the mountain, anyways!)... hopefully at Thanksgiving! The Nordic skiing here is great when there is snow! A really good freeze and decent length of cold weather would be nice this winter, too. Beetle damage has taken a huge toll on the forests...
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Old 08-14-2009, 12:46 PM   #4505
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Our weather this summer has been insanely hot!

It started in March actually. We had 70'F in March. I'm not complaining about that, it was kinda nice to have it like that so early, it was very pleasant, however it was a tad warm for that month.

Then June hit and the temperature rose into the 90-100'F range and stayed that way for about 2 weeks straight. No rain, just lots of sun and hot hot hot! I know so many this year have had no summer to speak of, but it seems its either one extreme or the other.

We got some rain this morning which I believe has brought the grand total of precip. in Albuquerque to around 3.6 inches FOR THE WHOLE YEAR SO FAR! Can you say severe drought!!!

Seems like the earth is going through a lot of weather changes. Lets hope things settle down and everyone is able to enjoy some good weather before the cold sets in.
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Old 08-14-2009, 01:29 PM   #4506
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All's well that ends well.

The vet owner called today, and was very genuinely apologetic. I honestly have never seen or heard this woman so honest and humble in the 10 years I have been associated with her office.

I guess the vet we usually see, the office manager, the groomer and two techs saw her and said that she made a big mistake. They said we were excellent customers and didn't deserve to be treated that way. One of the techs had the same knee replacement surgery as me and told the vet that if something fell on her toe it would sure add to regular discomfort. So, the owner talked to the girl we dealt with at the other office and asked her what REALLY happened. I guess the girl had time to think about it and related the story as I did to you.

Anyway, our account has been credited with the cost of the food ($140) and she really wants us back. She said she was having a bad day and thought it was one of the ever complaining clients and had no right to treat us that way. She asked if my feet were okay and offered to pay for any medication I needed for them.

This wasn't a suck up job. I have known this woman for years and she is all business and we switched to one of her other vets after she told us our 6 month old pup, who had hip displacia, needed surgery on both legs NOW, at $4,000 each, even though we kept telling her we couldn't afford even the appointment with the specialist let alone the surgeries. The other vet put Violet on medication ($80 every 3 months) and it has worked fine. The boss also fired a friend's daughter on a misunderstanding and apologized but wouldn't hire her back on principle.

I have honestly never heard her this vulnerable. I said we shall see about coming back, but I am glad it worked out this way. Whether we go back or not, I am glad to put this behind us and that it ended on a more positive note.

Thanks everyone for putting up with me on this one. I am just looking ahead now.
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Old 08-14-2009, 02:05 PM   #4507
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That's good.
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Old 08-14-2009, 03:09 PM   #4508
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Quote:
Originally Posted by LPBeier View Post
All's well that ends well.

The vet owner called today, and was very genuinely apologetic. I honestly have never seen or heard this woman so honest and humble in the 10 years I have been associated with her office.

I guess the vet we usually see, the office manager, the groomer and two techs saw her and said that she made a big mistake. They said we were excellent customers and didn't deserve to be treated that way. One of the techs had the same knee replacement surgery as me and told the vet that if something fell on her toe it would sure add to regular discomfort. So, the owner talked to the girl we dealt with at the other office and asked her what REALLY happened. I guess the girl had time to think about it and related the story as I did to you.

Anyway, our account has been credited with the cost of the food ($140) and she really wants us back. She said she was having a bad day and thought it was one of the ever complaining clients and had no right to treat us that way. She asked if my feet were okay and offered to pay for any medication I needed for them.

This wasn't a suck up job. I have known this woman for years and she is all business and we switched to one of her other vets after she told us our 6 month old pup, who had hip displacia, needed surgery on both legs NOW, at $4,000 each, even though we kept telling her we couldn't afford even the appointment with the specialist let alone the surgeries. The other vet put Violet on medication ($80 every 3 months) and it has worked fine. The boss also fired a friend's daughter on a misunderstanding and apologized but wouldn't hire her back on principle.

I have honestly never heard her this vulnerable. I said we shall see about coming back, but I am glad it worked out this way. Whether we go back or not, I am glad to put this behind us and that it ended on a more positive note.

Thanks everyone for putting up with me on this one. I am just looking ahead now.
That's wonderful, I am so glad the owner had the sense to call you and make amends. I don't blame you for feeling bitter about this and considering the possibility of other options.

It is good when things work out on a positive note.
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Old 08-14-2009, 04:22 PM   #4509
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so glad this was resolved in a positive way. so often these days, we just shrug and move on. demand quality customer service. you may not always get it but they won't forget u
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Old 08-17-2009, 01:50 PM   #4510
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I am going to start a new vent.

I have been losing the toenails on both big toes since I catered a wedding 2 months ago (being on my feet in the heat without my cane too long). The one nail has since fallen off but the other is "hanging in there" so to speak.

Yesterday we went to the vet to pick up dog food (both dogs have allergies and are on special food). The flats of cans we wanted had loose ones on the top and so I held up an open case and the loose ones while DH got a full one. What I didn't know was there was an open case of another kind above hanging over the edg and I hit it with my head. Two cans came crashing down and hit my two toes. It hurt so bad I couldn't move. The toe without the nail is still very painful and I think I bruised the already tender nail area. The other toe now has twice the bruise under it and I can feel the pressure of the blood but the nail won't loosen. My nurse friend said I should go and have it drained (ouch and yuk)

My vent is that the girl behind the desk was more worried about the fact that we dented the two cans of food and they couldn't be sold. When I explained that the case was hanging over the edge she said that if I knew that already I should have been more careful. DH asked to see the manager (Vet) and was told he was busy. She added the cost of the two tins to our bill and Tony just left all the food there, helped me up and said she would never see us again. This clinic is owned by the same people who own the clinic we go to by our old house, it is just closer for food.

My toes are horrendously sore and swollen today and I do believe I will have to go have them looked at. I feel like I should write the owners and tell them how we were treated. What does everyone else think? Should I just let this go?
Oh Laurie... how painful that must have been. I read your last post and glad the issue is resolved .
hugs,
LC
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