my vent tonight is store clerks that have no clue what they are doing.
on line i found a floor tile for my kitchen that i loved. noted item number , and stock number. it said was special order from store, lowes,
called my local lowes, credit card in one hand and info in the other. the first clerk i was transfered to m i thought was a clerk in flooring, who really was in bbqs. said he had to go to a puter to do the order, put me on hold, three min. he seemed not to understand special orders. put me on hold, came back and took all the info. we got to the credit card part and he had no clue, he thought he had put me on hold. but i heard him talking to a mgn. he didn't seem to understand either. first guy comes back and says he will transfer me to a mgn, he put me on hold. five mins on hold, the mgn comes on, he did not have the product info i had just given the first guy. gave it all again, then we did credit card. he said he needed to take the transation to the check out counter. he put me on hold. five min.(must have been a long walk)came on and said they would finish order and call me.
forty five min. later he called, said was taken care of and did i know there were no returns on special orders. i said yes. we confirmed pick up date .
finally done. what a pain in the butt. i loved the tile and have been coveting it for several months. couldn't find anywhere else near to me for a better price. now u tell me why they don't train anyone that deals with customers how to conduct business?
next is the twisted road i will have to travel to get it installed by the disappering handy man. lol
thanks i feel better
babe