Originally Posted by taxlady
I think that coupons like that are very poor marketing. What's the chances that Caslon goes to a Polo Loco soon?
I like their chicken tho! I'm still doing a slow burn about the email reply sent to me by the manager of 3 owned Loco franchises. Did I mention that I emailed her with the amount I was charged with that coupon in order to explain my case to her? She replied that yes, I was overcharged by 1.444 cents!
SARCASTIC AS ALL GET OUT!
Has anyone had bad experiences with a bad property management company manager or an apartment complex manager? This El Pollo Loco manager representative treated me exactly like that. I'm almost sure she had a previous job as one of those.
Anyways, I've saved her sarcastic reply to me. I'm looking into finding a regional district manager that represents El Pollo Loco at a corporate level, not some hired management company hired by the owner of 3 of their stores.
Let me give you a contrasting experience with other company reps who are true public relations rep types.
I lamented to a local major bakery public relations rep about how the bread I've been buying was small and really spongy. As some may recall, I posted a topic about here. Many of you replied.
He not only called me and talked with me about it (very sympathetic too) but he brought over a box with 7 loafs of bread by different brands to try. 7 loafs for free!
Another example of how a good public relations rep should act...
I got a six pack of 7 UP with one of the cans totally empty. We have a 7UP bottling plant here and I took it to their public relations guy. He apologized and came out with a free CASE of 7 Up! 24 cans!
Now contrast that to that sarcastic email I received from that El Pollo Loco rep for a franchise owner.
I need to bump this issue and her sarcastic reply upstairs more, if I can. I'm looking into doing so. A truly corporate regional public relations rep
, if I can contact one. Not necessarily about the coupon issue, but rather, her response to me.
Thanks for letting me vent about it here.