I have no idea what Yelp is.Oh no! maybe I should get out of the house a little more.
I told my husband what the repairman had said.He's been in sales before for many years he told me he'd never talk to a customer like that and think he'd have a job the next day.He'd be fired.
He did suggest that I call Eureka again.So I did.They brought up my case file.I told them what the repairman had said.Her exact words were "WE (Eureka) don't like that, unacceptable!" They directed me to that shop.
I had asked if I could just go pick it up and send it back to the seller and get a new one.Explaining it's a 55 mile trip one way.She said it's up to the original sellers policies.Well ok fine on that.And that they Eureka (she was talking to her supervisor about it while she was talking to me) If I had bought it directly from Eureka I could return it.But since I didn't I would just have to wait.Here I had been buying Eureka's for 20 years and had been going to that shop to buy belts and such for them.I told her I was just a bit irritated.She was very apologetic about it all.I appreciated that.It wasn't their fault.
This morning I got a call from Eureka.I think they followed through with the threat that they were going to contact that repairman.What they said, I have no idea.Probably wasn't good.
Eureka is sending me out today a brand new vacuum directly from them.
They apologized again for my inconvenience.And to have a nice day.
That's some awesome service!