I deal with idiots!
As part of my six month checkups, a person from each department comes to my home and makes sure I am all right and can take care of myself.
Last Monday, March 27, the RN was supposed to show up at 1 p.m. No show. No phone call. No email with an explanation of any kind. I didn't even register a complaint. I just notified the office that they needed to set up another appointment with a different nurse.
I get a notice about four days ago that a different nurse was scheduled to show up today at 1 p.m. No show, no phone call, no email with any explanation. But I did get a call from some new department setting up an appointment for 4/11 to talk about some of the new services that are now being offered and would I be interested in any of them. I tried to tell her I was doing fine and didn't need a housekeeper, to send my laundry out, etc. I told her very politely that I can still do all my own cooking, housework, laundry, etc. Only it takes me a little longer than it used to when I was 20 y.o. She was persistent. So we set up an appointment for April 11th. Let's see if she shows up.
In the meantime, should I file a formal complaint? I don't want a black mark to go on her record. I have to go in this Thursday for my monthly vitals check. And take care of some other things. Do I mention it to the Head Nurse? Hmmmm. Is she the one who set up the appointments for both nurses that turned out to be no-shows?
When I joined ESP, it was a new program and only available to East Boston residents. That was more than ten years ago. Well they have exploded to where their central operations are still located here, but they are serving more than 10 communities. They are no longer providing the service like it was at the beginning. I think I may have to start looking at an alternative program. And I still have to decide what to do about the two no-show nurses.