LOL Dear Google Chrome!
That's hilarious and so true, CG.
Now I have a letter; you gave me that idea!
Dear (Retail Store) Manager,
Thank you so much for installing the new card readers. I'm sure they are wonderful; however, you forgot that we have old registers with the old interface. These are like running a new Epson laser printer on DOS. I have to reboot the dang thing every time a customer pays with two or more forms of payment; ie, gift cards, cash, and/or debit or credit card.
Rebooting the dang thing takes about two minutes and thirty-nine seconds. That's if the buffer isn't full. If the buffer is full, it has to dump and recycle, which takes an additional one minute and twenty seconds. By now everyone in line is thoroughly ticked off having to wait for all this. Why in the world didn't you replace the registers?
Oh! Too much money, and it isn't in the budget. Tell me a billion-dollar corporation can't replace registers that are so old I'd have better luck with an abacus.
Since our store will be undergoing a remodel and refit beginning in February, let me make the following suggestions.
One, each cash register needs to have a trapdoor and a button. As soon as someone gets nasty, that customer will be dispatched off to the underground.
On the speedy registers, that trapdoor need to open automatically at 30 items. What is so hard about 20 items or less?
The customer service desk needs to be fitten with catapults. The next time a customer tries to return a used pregnancy test, she should be flung into the rafters and left there to think about it. The same should apply to the ones who try to return stuff they bought at another store. And I can't tell you how many grills have been returned after being used repeatedly and the guy "doesn't like it." Learn to use a grill, dingbat!
You wouldn't believe how many large-screen TVs are returned after the Superbowl. Wow, just wow.
And please train your sales associates to put the right prices into the system. I have actually lost weight running around the store with price checks. And for heaven's sake, put the NEW bar code OVER the old bar code. How hard is this?
And stop scheduling me outside of my availability. I am available from 7am to 11pm. That's enough. When I find myself on the schedule outside of my availability and I say something about it, the answer is always "But I need the coverage." No. The scheduling is your problem, not mine. I have a certain availablity and that is that. I'm tired of hearing you whine and complain about coverage.
And one of your poopy-brained assistant managers saw I wasn't parked out in the white spaces, but one row in the farthest yellow spaces. I'm a disabled veteran with a handicap license tag. I never use the handicap spaces for nine hours per day. He yelled at me to park "in the right place." So, I looked at him, looked at my car and hopped in and promptly drove into a handicap space. I put him in his place as well. Why don't you control your assistants?
I can say I do like my job, as I am able to help folks and be interactive. But you're not exactly helping and the front end (cashiers, service desk, CSMs) is a disaster because you're cutting costs by not having enough cashiers on the registers, only one person at the service desk, and only maybe two of us CSMs on duty.
I really wish common sense would rule, but it doesn't. By the way, have you ever wondered why I never answer my phone on days off?
Just saying.
Wooooooo! I feel better. I did address these issues and they said they're working on it, but I haven't seen it. Mercy! It's just crazy.
Thanks for listening, folks. Bleah!
