Staff certainly plays a role in how they execute the methodology of the business...I've just never seen a KFC francise that executed it ...to my liking anyway. The chicken is always greasy, and too salty...not to mention it's hard to find skin that has "bite through" much less crispy! It usually comes completely off with the first couple of bites...Popeyes is not always perfect...On a couple of occasions I've not been pleased with their product either...However 99% of the time, they hit a home run ~~ KFC certainly has name recognition, and the reputation with 15,000 + locations world wide.
There is only one Quality worse than Hardness of Heart, and that is Softness of Head.
Kool-Aid...Think Before You Drink