Restaurant Rant

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Jeekinz

Washing Up
Joined
Oct 23, 2006
Messages
4,630
Location
New Jersey
ok.

I'm sick and tired of bad food at fine restaurants. The DW and I ate at Ombra in the Borgata hotel in Atlantic City. I splurged and ordered the Surf & Turf which was supposed to be a Kobe flank steak with crab stuffed shrimp. The server didn't ask what temp I wanted the steak so I figured it would automatically be cooked to med/rare since it was a prime cut of meat.

The entree was served, and before I even cut into the steak I knew it was 1)overcooked and 2)not Kobe. I cut into the piece of meat only to find a tough, well done steak. I then cut it in half and asked the server "What temp did the chef cook this to?" He saw it was way overcooked and replaced it with a new one.

Ok, fine.

The second steak comes out. I cut into it to find a med well to well cooked steak. There was only a slight section of pink in the center. Medium cooked pink. The DW told me to send the second one back, but I declined and dealt with it. Still the steak was not tender. When we were pretty much finished, I asked the server whay the chef cannot cook a steak? And he replied that the cut was thin in comparison to their filets which probobly caused some difficulty. ........that did it. I said "I cook better steaks at home from the supermarket! Whoever is cooking should allow for the difference in thickness, it's common sense!" blah...blah...blah

The shrimp looked like they were prepared the night before. They had that "been sitting around" look to them. The entrees are served with some sort of greens that weren't too bad. The DW had salmon which was as thin as a piece of paper and they burnt the olive confit or whatever crap they put on top of it. Some things were overseasoned, some under seasoned.

I knew when we were served our bread that there would be an issue. They serve a regular white Italian slice of bread along with some sort of onion bread. Well, the onion bread had that raw garlic, fake onion taste to it. A person at the table next to us even asked if there was garlic in it, and the server replied "no".

I cannot tell you the last time we went out to what should have been a great dinner and walked out happy. The people, I say people because you cannot title yourself as a Chef with garbage like that, should be in some other line of work. I wanted so bad for that restaurant to prove it was Kobe I was served, but I controlled my temper. :angel:
 
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It's true. Some restaurants never were much. Others lose it. It takes a lot of work and passion to run a top notch restaurant--even of the diner quality. Unfortunately, Atlantic City gets a lot of transient visitors to the hotels and casinos and restaurants don't feel they have to maintain standards to get customers.
 
Sorry Jeeks.... we eat out quite frequently and I know how you feel when you don't get what you want or the service stinks. Did you speak to the manager? I wonder if they are trying to cut corners (economic reasons) by purchasing inferior food as opposed to the top quality that it sounds like they should be serving.

DH and I went to one of my favorite restaurant this past weekend and I decided to try something new that I spotted on the menu. It was sea scallops atop a avacado/corn relish on crisp tortillas. The scallops had a brassy/metal taste to them and the relish and chips were just fillers to justify the $9 spent on it. I expressed my dislike for the new menu addition and the waiter could of cared less. He was not even interested in my opinion and quickly cleared our table and gave us our check.

With all the competition out there, you think that they would want to know how new menu additions are fairing with the customer base.

I go out to spend my well earned money, I expect quality food and better than fair service. In your case Jeeks, I would have wanted them to prove it was kobe... that would hack me off!!!!
 
That is too bad. It is so unfortunate when you go out and want to have a go out, relax and have a great meal, but don't. Happens all the time and that's why I sometimes don't even want to go out anymore. It is funny when you go to a place that is not as 'nice' and get better food and service than at a 'nice' place.
 
Wish you were closer. I would take you to a local bar/restaurant that serves local black angus beef steaks cooked to perfection. The best part.. it won't kill your wallet.

They serve a really nice 18oz. NY Strip(oh, a 22oz. if you are hungry) cooked to order, baked potato, salad, home made fried rolls with apple butter. The entire meal, with drink, will run you about $20.
 
Only place in NJ I've had a steak cooked the way it was supposed to be (and Im not talking prepared etc. etc. as a steak can be prepared 100 different ways but "cooked right" ) was at Manhattan Steakhouse, consistently. My steak at Flemmings wasn't so bad either (although atmosphere stunk)

I ask for it rare, rare, bloody rare and still get it medium well at every other place.

I gave up.
 
What a dissapointment!

Though a "Kobe Flank Steak" would have roused some suspicion for me.

And flank steak of any type should be cooked to medium at most or it'll be very tough and unappetizing.

And Sattie, a brassy metallic taste to scallops means they were bad. Definitely send them back.
 
I heard Manhattan Steakhouse was good as well.

This place offered $4500 (forty five hundred dollar) bottles of wine. There is no cutting corners.

I know what a good steak tastes like, and if I'm paying a ridiculous amount for it, I better get it. "Sheesh!" I'm still aggrivated.

The service was fine, and I showed my appreciation for it. He did remove one round of wine for us. (big whoop, but still)
 
That sux Jeekinz, I would be so mad having to pay for such an awful meal. You should write a letter to the manager.

One of the many reasons I prefer to cook my own food.
 
so frustrating - I think the food police are in the kitchens these days very hard to get good rear steak - Awful what they do to ground beef too. I cook these things at home now just about exclusively - on my trusty cast iron pan.
 
Sorry Jeeks.... we eat out quite frequently and I know how you feel when you don't get what you want or the service stinks. Did you speak to the manager? I wonder if they are trying to cut corners (economic reasons) by purchasing inferior food as opposed to the top quality that it sounds like they should be serving.

DH and I went to one of my favorite restaurant this past weekend and I decided to try something new that I spotted on the menu. It was sea scallops atop a avacado/corn relish on crisp tortillas. The scallops had a brassy/metal taste to them and the relish and chips were just fillers to justify the $9 spent on it. I expressed my dislike for the new menu addition and the waiter could of cared less. He was not even interested in my opinion and quickly cleared our table and gave us our check.

With all the competition out there, you think that they would want to know how new menu additions are fairing with the customer base.

I go out to spend my well earned money, I expect quality food and better than fair service. In your case Jeeks, I would have wanted them to prove it was kobe... that would hack me off!!!!

I agree with Sattie, and with you, Jeekins, but when you order steak, you shoula always specify how you want it cooked. Don't wait to be asked, and don't presume.....

around here when a restaurant is featuring Kobe beef, they bring the raw piece of meat out to your table for you to observe the marbling, etc... and to be sure they get your cooking specs just so. I'm guessing that steak was nothing special...:ohmy:
 
I'm guessing that steak was nothing special...:ohmy:

No. The steak was nothing to write home about. It was not seasoned, over cooked, slightly tough and just didn't have any flavor to it.

Some places will only cook cuts of meat like that to a certain temperature like medium or medium rare. That's what I assumed when he failed to ask how I preferred my steak.

Edit: Another thing that bugs me is: We used to love eating out at restaurants. There was a few that knew us so well, they had out cocktail orders in before we even sat down. But now, I'm trigger shy trying new places. I have completely lost any faith in dining out, and actually am prepared to get bad results next time. :ermm:
 
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I'd be livid, Jeeks - I'm sure you paid a fortune for that meal.

I would write them in the "Contact Us" section of the website you posted, and I would write a review on some website such as this one Ombra, Atlantic City - Restaurant Reviews - TripAdvisor. I'm a huge fan of Trip Advisor. I realize that I have to take some reviews with a grain of salt, but when you have a bunch of people saying the same things, you take heed.

Lee
 
Just copy and paste your "rant" to both websites and boom, you're done, except for a tweek or two.

Lee
 
I tend to stick to the places I know and trust. The other thing I look for is how well the restaurant retains it's employees. That speaks mountains to me when you visit the same place to find the same servers/employees working there. It makes you feel special when they greet you by name and know what your likes are!

One time, we were dining at one of my favorite places, they have this Italian salad that I just love and could eat my weight of it. It has the wonderful blue cheese crumbles in it that I pick out and eat. The waiter at the time came over with a side of blue cheese crumbles and said that he noticed that I liked them and brought me more. Now that is the kind of attentive service I like!

Like you Jeeks, I tend to shy away from new places. But hey, they get ONE chance only to convince me to add them to my dining out places rotation!
 
I tend to stick to the places I know and trust.

There's is only one restaurant I can honestly say we would go to again. It's a family style place, bar and huge TV's on one side and a dining room on the other. Hardly a place to expand your palate, but as reliable as a cast iron skillet.

We had over a half a dozen places we liked. Some closed, some changed ownership and went down the tubes, some just became lousy. Even a place like Chili's for example. We loved going there. Now, it stinks! The last time we went, I felt like I went bobbing for jalapenos in a grease trap. Some other places we liked would cost upwards of $125 for two people. Same crap....turned out to be junk.

You can pull out my seat, scrape the crumbs off the table, and re-fold my napkin all you want. But if you can't cook, I don't want any part of it. I'd rather have a great meal on a park bench than a lousy one in a castle.
 
Even a place like Chili's for example. We loved going there. Now, it stinks! The last time we went, I felt like I went bobbing for jalapenos in a grease trap.

We use to like Chili's too.... I don't know what happened to that place, but it has really gone down hill. Not that it was high-fa-lutin cuisine, but it was decent at one point and time.

I agree with you, I don't need fancy-shmancy accomodations to enjoy good food. Just serve good food consistently. And when it is not right, go out of your way to make it right!
 
I read an article in the NYT on line last week which claimed that alot of fine restaurants are cutting costs by substituting cheaper ingredients because of escalating overhead, especially food costs. When staples (eggs, flour, sugar, butter, meat) double in price in less than a year, they either have to raise prices (impossible) or cut back on expensive ingredients. To their credit, some restaurants are just adding new items to the menu that are lower cost to prepare, but others are outright fraudulent (like substituting inferior beef for Kobe beef, for example.) I'm like you redkitty - except for our favorite little restaurants close by, where I know the owners and staff, I'd rather cook at home. Then, at least, I know what I'm getting.
 
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