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Old 07-17-2006, 04:00 PM   #31
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You know, just a couple weeks ago I got a salad from a resturaunt (not a chain, just a local place) and there was a fruit fly crawling out of one of the leaves. I of looked at my mom (who I was dinging with) and went, "I can't believe they would have a fly in the food in a nice place like this!" But she just shrugged because she's one of those people who doesn't even like to throw out wine even with dead ants or fruit flies in it because its a waist of wine. And because it was mother's day and also because I'm too shy to speak up, I ate it anyway. I hope I didn't eat any tiny larvea.
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Old 07-17-2006, 04:35 PM   #32
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I myself am not that picky.. if it is ok.. and I can eat it.. I will not send it back.

Now. on the other hand.. as I work in a restaurant as a cashier at cracker barrel... you would not beleive some of the complaints that I will get when a guest is paying for thier meal. I feel that some of them complain just so they CAN get a free meal.It is frustrating.. nevertheless. I apologize and always call for a manager who will then take the item off the bill or will even take care of the bill themselves.
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Old 07-17-2006, 04:42 PM   #33
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Quote:
Originally Posted by AriesGirl71
I myself am not that picky.. if it is ok.. and I can eat it.. I will not send it back.

Now. on the other hand.. as I work in a restaurant as a cashier at cracker barrel... you would not beleive some of the complaints that I will get when a guest is paying for thier meal. I feel that some of them complain just so they CAN get a free meal.It is frustrating.. nevertheless. I apologize and always call for a manager who will then take the item off the bill or will even take care of the bill themselves.
True, I bet some people do complain just to shoot for a free meal because they're penny-pinchers. I know people who say its their birthday in every resturaunt they go to to try and get a free dessert, which is really rude. Especially since over half the time they succeed. What if EVERYONE did that?
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Old 07-18-2006, 03:47 PM   #34
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If EVERYONE did that the restaurant business would lose out on revenue due to the food cost and some may not be able to stay in business. It is rude.. and drives me crazy sometimes. Like i said.. why I always get a manager cause they may have ALREADY talked to a manager about the problem and the manager could of taken a dish off the check already. I had that happen one time. They were paying for thier check and said that they had been charged for something that they did not order... ( we are allowed to take drinks off but not food) so I went ahead and took off a drink.. come to find out.. after they left and I had talked to the server.. she had ALREADY taken a drink off to compensate for it.. so they got away with TWO free drinks instead of ONE. After that.. i ALWAYS get a manager.
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Old 07-18-2006, 04:05 PM   #35
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Once again - anyone who's willing to pay for a meal at ANY restaurant & willingly accept insects/hairs/any-sort-of-nonfood-matter in their food & won't complain extensively not only deserve what they get, but just make the dining experience all the more dicey for the rest of us.

For goodness sake - you're dining out for pleasure or convenience or both, & paying good $$$ for the privilege. The very idea that anyone would accept food that was raw/frozen, completely overcooked to shoeleather point, or had some foreign substance in it is unthinkable to me.

Get a spine guys. Really. You don't have to make a big "scene". Just politely point out the mistake & ask that it be corrected or that the item ordered be removed from your bill. And I wouldn't accept a "drink" being deducted from my bill rightful compensation - I'd fully expect the food item to be removed from the bill.

Any restaurant not frightened enough by an insect episode to the extent that someone might call the Health Department, isn't a place I'd want to visit again anyway.
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Old 07-22-2006, 05:26 PM   #36
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I find it interesting that some people have never or seldom gotten an un-acceptable meal in a restaurant. Maybe y'all go to the same places time after time? I'm NOT a fussy eater, but still occasionally get a well done steak when I've asked for "blood rare", and often have gotten almost raw potatoes when I ordered hash browns at breakfast (burned on the outside, raw potatoes inside). I usually just let it pass -- it would simply take too long for them to cook me a new meal from scratch. The fact is that I'm not in a good mood when I'm dragged out to breakfast anyway. I know this sounds silly, but I'm an early-morning kinda person. Which makes people assume I love breakfast out. In fact, I'd rather have a bowl of soup. So raw potatoes, scorched omelettes or scrambled eggs, etc, really irritate me. But there is no way in hades you can send it back without having food on my plate when everyone is though eating. I am definitely NOT a fussy eater. The food has to be very bad before I won't eat it.
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Old 07-22-2006, 06:32 PM   #37
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I don't send anything back. I've worked in enough restaurants to have seen what some cooks will do to food that has been sent back.
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Old 07-23-2006, 12:26 PM   #38
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Isn't it a shame that some people will rather choke down garbage than send it back just because they're afraid of what the cook will do? I would let the manager know up front that the meal was unsatisfactory but you won't send it back for the reason you stated but you won't be back again either. I'll bet you get a fresh meal with no problems and maybe comped to boot. YOU HAVE TO LET THEMANAGER KNOW WHAT YOU'RE THINKING. You have a right to eat a decent meal if you have to pay for it.
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Old 07-23-2006, 12:45 PM   #39
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I agree with you completely Drama Queen. As I mentioned over on one of the threads regarding tipping, leaving a tip or not sending something unsatisfactory back because you're afraid of the consequences is, quite simply, EXTORTION. Nothing less.

Now, that said, I'm also assuming that people who have to register a complaint or send something back are doing so politely & cheerfully - not banging their fists on the table, raising their voice, or being nasty/rude about it. I'm also assuming that they're sending the item back for a good reason - not just because it turns out they simply don't care for it.

The only 2 times I sent something back (frozen-in-the-center steak & one order that was entirely the wrong item), I did it with a big smile on my face & politely told the waitperson that I was sorry, but could he/she please (fill in the fix-it). Both times, the waitperson apologized & the matter was fixed promptly (although I will admit that with the incorrect order, they did try first to convince me to keep the incorrect one - lol - but I just kept smiling & politely asked that they bring me what I ordered.) In both cases I never got the iimpression that someone was going to spit on my food. Neither case was a matter of personal food preference; both were errors on the part of the restaurant. But again, I made a point out of being nice about it, & was treated just as nicely in return.
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Old 07-23-2006, 01:14 PM   #40
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Quote:
Originally Posted by Claire
Most recently I ordered liver & onions in a local steak house where I know the owners and the regular chef. The liver was so tough that I could't saw through it with a steak knife (normally it is fork-tender). I sent it back, it obviously had been cooked way too long. But, even though it takes almost no time to cook liver, I wound up getting my meal when everyone was finishing theirs. Quite often when this kind of thing happens I don't bother to complain or send a meal back simply because it throws the entire dinner party off. At one restaurant here in town,when we first moved here, I had a perfect meal, and hubby had a truly lousy one. It was "Greek spaghetti" and the "chef" had kept the pasta half-cooked and ready to dunk into boiling water (a normal procedure, I think). However, he didn't drain the pasta (it was a long, tubular pasta), and hubby wound up with a plate of cold pasta in cold starchy water. WE complained (we'd only lived here a week or two). THe owner came out and said if we'd pay for our drinks, the food was on the house. WE'd ordered appetizers, and my dinner was the most expensive one on the menu I protested, saying my dinner was fine, we'd pay for it. His reply was "if one person in a party has a ruined meal, the entire meal is ruined for everyone." Wow. What a man.
That kind of treatment should be the rule, NOT the exception.

If the owner/chef/manager (any or all) DON'T want to know when your meak is not to your liking, they are not bbery good businesspeople, and will be out of business soon! Restaurants are part of the HOSPITALITY industry! and those who run them or work there need to remember that! If your dinner is less than what you expected, you are likely NOT to return, and to tell others that the place was not wonderful. Restaurants cannot afford that if they want to stay in business.

I always let the restaurant know if something is amiss, altho I don't always send my meal back... just as you said, because you're likely to not get the new dish until everyone else is finished with theirs. and that DOES ruin the evening.

Along those lines, theres a restaurant here in Jersey City that used to be one of my favorites until the last two times I dined there. the first, I had to send my dish back because the meat I ordered "Rare" was delivered not only well done, but cold. The next time, again my meat was over cooked. I don't crave going back there now. and Im not recommending the place any more. When someone asks me about it, I say it used to be really good.

They have to make you happy, or you'll be unhappy, whether you've sent your dinner back, or not. A couple of freebies, such as dessert, or deleting the offending item from your bill is the least they should do.
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