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Old 08-06-2008, 11:59 AM   #41
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yeah, and it was a big enough story that it made the new york times, and all the major network prime time news. Sure , as an attraction getter, but still.
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Old 08-06-2008, 12:52 PM   #42
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If I could have paid off my car in pennies, I would have because they made me so mad over the life of the loan including but not limited to repossessing the car after the payment had been received, cashed, and cleared. Their error, my inconvenience. Unfortunately they have a no cash policy so I couldn't. Not taking pennies is ridiculous, are they vending their food out of a machine?
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Old 08-07-2008, 02:55 AM   #43
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Not sure I like the implication that how I ask for things is rude. I can be as nice as possible but I won't accept food twice. I just won't. I worked in a restaurant and if anyone ever sent anything back, you really don't want to know what we did to it, didn't matter why but if it had to do with how it was cooked, you wouldn't want what the guys sent you back. I've held that image in my mind for 25 years and it's why I don't accept substitutes unless a plate shows up with something I'm allergic to or just can't stand the sight of, like cold slaw. I'm just too used to the mentality where even a simple request is an annoyance no matter how it's asked. Unless you are adding to your bill, i.e. another beer, I know many waitresses that think you're making "demands" and that includes asking for extra or different sauce for your calamari. Asking them to box your food? No way. Just never going to happen no matter how polite I am or how much I tip.

As for the pennies. With the advent of the Coin Star Machines, pennies wouldn't bother my friends. They'll take what they get and move on to the next person.
I was only speaking of myself, and not trying to imply anything on your end. My own experiences in the restaurant business taught me that our polite customers had nothing to worry about, but rude ones better hope they had a strong stomach. I took those experiences with me and it is how I interact with wait staff to this day.
I think if I had seen experiences where even polite customers got treated badly for returning something, I might think differently as well.
I just see it as two different life experiences, thats all.
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Old 08-07-2008, 07:36 AM   #44
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Too bad about your service Larry. Scranton is usually a pretty friendly town. Even to long islanders. There are a lot of good, no mkae that great restarants in the city and surrounding area. Do some web homework before the next trip and you might be surprised.
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Old 08-07-2008, 09:17 AM   #45
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I have to say what I'm feeling about the subject of what the waitstaff does when a customer sends back an unsatisfactory meal. If this gets me kicked off of this site then that's it.
How filthy a person do you have to be to spit, urinate or whatever into someone's food REGARDLESS of the reason it was sent back? In my wildest dreams I couldn't do anything that low to anyone. Is the customer supposed to accept and PAY for a meal that is not right? It doesn't matter if a person is rude or not, people can be rude, they don't deserve to have their meal contaminated by a disgustingly classless person in the kitchen. Who raised these scumbags? And why isn't someone supervising these people when they are aware that this kind of thing happens?
I am aware of it too, so if I have to send something back, (I'm always polite about it since it's not the waitstaff's fault) I never accept anything else. I know that not all restaurant employees do this, but it's so widespread that I can't trust any of them. So the restuarant is out the price of a meal, I am an unhappy customer, and the waitstaff loses out on the tip since I didn't order another meal.
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Old 08-07-2008, 09:39 AM   #46
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1)there are those Chinese places that have real table service.
2)there are those that are the grand buffet
3)then there are those that look like little family take outs with a few tables (even 10 or 20) but operate really as take outs whether you eat there or go home with the food.
So that's what you got...order at the counter, no continuity as to how the food comes out and each plated as a single entre for one person.
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Old 08-07-2008, 09:53 AM   #47
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3)then there are those that look like little family take outs with a few tables (even 10 or 20) but operate really as take outs whether you eat there or go home with the food.
So that's what you got...order at the counter, no continuity as to how the food comes out and each plated as a single entre for one person.
That's kind of what the place sounded like to me. We have a lot of those in California. You order at the counter, seat yourself, and then wait for them to call to you. You never sit before ordering, I just hadn't seen one of those in my PA travels. Not that they aren't there, they just aren't in my dad's podunck town. The meal you order is not shared, it's yours and yours alone.

Here we have a great buffet but you definitely don't go at off hours. The reason for this is that they don't fully stock the buffet because the food ends up sitting there and going bad so it's wasted. I always go at lunch time or between 6 and 7 to get the freshest food.
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Old 08-07-2008, 10:37 AM   #48
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In this big world there are rude people. They drive, wait tables, eat in restaurants, work with the public etc. It's difficult when it's your hard earned money that is on the line and we, as consumers, expect nothing but the best for ourselves. I waited tables many moons ago and would like to think I was always at my best. Was I? I am sure I had a bad day here and there and my performance wasn't up to par. Rude, no never.

I would describe your experience as a disinterested type of hostess. Too bad. I am sure you will have many many pleasant experiences in life and phooey to her.
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Old 08-08-2008, 01:30 AM   #49
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... I worked in a restaurant and if anyone ever sent anything back, you really don't want to know what we did to it, didn't matter why but if it had to do with how it was cooked, you wouldn't want what the guys sent you back. I've held that image in my mind for 25 years ...
I'm sorry...am I reading this right? Did you participate? Did you allow food to be taken back out to customers that had been tampered with? Oh my......
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Old 08-08-2008, 08:26 AM   #50
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I'm sorry...am I reading this right? Did you participate? Did you allow food to be taken back out to customers that had been tampered with? Oh my......
I was 18, I was the bartender, and I did participate one time, but it was the girl that stole my boyfriend and she deserved the anchovies the guys put on her pizza.

As for allowing, it wasn't my place to allow or not to allow, I wasn't a server.
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