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Old 07-02-2014, 05:05 PM   #1
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Survey: Customers slam McDonald's, KFC, Taco Bell

Survey: Customers slam McDonald's, KFC, Taco Bell

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That's why:

McDonald's ranked last in burgers. Of 21 burger chains national and regional, McDonald's was at the very bottom, with a 5.8 rating. At the top was a regional chain, The Habit Burger Grill, rating 8.1.

In a statement, McDonald's spokeswoman Lisa McComb said: "We're proud to serve 27 million customers every day at McDonald's restaurants in the U.S. It's important for us to listen to their feedback as it helps us better meet their needs and expectations."

KFC ranked last in chicken. Of eight chicken chains, KFC finished in the cellar with a 7.1 rating. At the top was Chick-fil-A, with a 8.0 rating.

In a statement, KFC spokeswoman Karen Sherman said: "KFC is committed to providing our guests with our world-famous chicken and meals, our Southern hospitality and service and a great value. We won't be satisfied until we are No. 1."

Taco Bell ranked last in burritos. Of eight Mexican chains, Taco Bell was at the bottom with a 6.3 rating. Chipotle finished on top with 7.8.

Taco Bell did not immediately comment.

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Old 07-02-2014, 07:43 PM   #2
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Only in America could a restaurant serve 27million people a day and end up at the bottom of the heap!
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Old 07-02-2014, 10:58 PM   #3
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I've never really understood why Mc.D's was Americas favorite burger place. . . that said, I have had some delish Mc.D's in other countries.

KFC and Chic-fil-a aren't even in the same ball park, imo. KFC is frid chicken, CFA is chicken sandwiches.

Taco Bell isn't even Mexican, it's Cali-Mex, no one goes to Taco Bell if the want mexican, you go to TB if you WANT Taco Bell. I also don't get the huge Chipotle following, maybe it's just the 2 times I've had it, it was really kinda meh at best.
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Old 07-02-2014, 11:25 PM   #4
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I've eaten at McDonald's exactly once in the last 9 years. Based on that one experience, I can see why it's at the bottom of the list. Don't get me wrong. I actually like burgers, but I'm kind of picky about how they're made. I only use certain cuts of beef for burgers at home. The stuff they serve at McD's tastes like it's made from meat leftovers with lots of non-meat fillers and artificial meat flavor added. Which probably isn't too far off the mark.

I don't know if it counts as fast food, but Mrs. K and I ate at SmashBurger recently. I thought it was pretty good. The burger had great flavor and the toppings were fresh.

I've never once eaten at a Taco Bell or KFC. Never. We didn't have either in the town where I grew up, so it wasn't anything I ever developed a taste for. When I was a kid, A&W or DQ were the only options for that kind of food, and my parents only took us there on rare occasions. I have to admit I still get a craving once in a while for A&W root beer in one of those frosty glass mugs.
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Old 07-03-2014, 12:54 AM   #5
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Quote:
Originally Posted by Steve Kroll View Post
I don't know if it counts as fast food, but Mrs. K and I ate at SmashBurger recently. I thought it was pretty good. The burger had great flavor and the toppings were fresh.
that's the latest to come here to Nova. I was weary, but they sent out a $5 gift card for folks to redeem. If I'm not making them at home, my go to for a good burger has been 5 Guys. For a "fast food" place, their burgers are pretty darn good!

I'll have to give Smashburger a go, their menu looks good and far more diverse than the pretty standardized 5 Guys menu.
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Old 07-03-2014, 02:35 AM   #6
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Originally Posted by TATTRAT View Post
that's the latest to come here to Nova. I was weary, but they sent out a $5 gift card for folks to redeem. If I'm not making them at home, my go to for a good burger has been 5 Guys. For a "fast food" place, their burgers are pretty darn good!

I'll have to give Smashburger a go, their menu looks good and far more diverse than the pretty standardized 5 Guys menu.
Five Guys was one of those that came out on top. We have one of those in the next town over. About ten minutes away. Have never been there. I just go to the supermarket in that shopping mall. And then back home.
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Old 07-03-2014, 09:33 AM   #7
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I've never really understood why Mc.D's was Americas favorite burger place. . . that said, I have had some delish Mc.D's in other countries.

KFC and Chic-fil-a aren't even in the same ball park, imo. KFC is frid chicken, CFA is chicken sandwiches.

Taco Bell isn't even Mexican, it's Cali-Mex, no one goes to Taco Bell if the want mexican, you go to TB if you WANT Taco Bell. I also don't get the huge Chipotle following, maybe it's just the 2 times I've had it, it was really kinda meh at best.
I wonder if the McD's in the UK are franchised because most of it is horrid. There is an exception though. There is a McD's in Derby which serves very good food. The place is always busy so the food hasn't had time to hang around getting soggy and it tastes good. Despite the fact that my family only live about 5 miles further on I occasionally factor in a stop at that one.

McD's were very popular when they first arrived here because people thought they were eating "American" food. I think it McD sales over here owe a lot to kiddy-power - children pestering mum and dad. (Although I once worked with a teacher who said her family were going out for dinner on Sunday but it would have to be McD's because her children didn't know how to behave in a "proper" restaurant!!!!) It also has the advantage that they are open when nothing else is now that they mostly open 24/7 including Christmas Day and if you are travelling and desperate for something to eat you don't much care what it is.


We have KFC here as well. Only had it once - never again!
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Old 07-03-2014, 10:30 AM   #8
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that's the latest to come here to Nova. I was weary, but they sent out a $5 gift card for folks to redeem. If I'm not making them at home, my go to for a good burger has been 5 Guys. For a "fast food" place, their burgers are pretty darn good!

I'll have to give Smashburger a go, their menu looks good and far more diverse than the pretty standardized 5 Guys menu.
Always 5 Guys...it's worth the trip across town.
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Old 07-03-2014, 10:36 AM   #9
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All the critical reviews aside, these chains are doing great. So do you believe what they say in a survey or where the spend their money.

I've eaten at a Five Guys once. It was poor. Greasy overdone burgers and just OK fries. If I find a different Five Guys around here, I'll try again but the first experience was a bust.
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Old 07-03-2014, 10:41 AM   #10
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All the critical reviews aside, these chains are doing great. So do you believe what they say in a survey or where the spend their money.

I've eaten at a Five Guys once. It was poor. Greasy overdone burgers and just OK fries. If I find a different Five Guys around here, I'll try again but the first experience was a bust.
Wish I could ship you an order from ours, it is exceptional.
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