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Old 03-28-2011, 08:04 PM   #521
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I usually get a phone call the day before...but the appointment had been made on Friday for Monday...They bent over backwards to get me in last Monday at another facility that had an opening.

At the time, it was very important that I have the test ASAP...why would I have agreed to a week later?

So no, their fault and I think Alix's missed appointment was "their" fault, too...for the reason's she stated. Too bad the reception and appointment help are too rude to accept they made a mistake. I bet Alix wouldn't have had to vent if they had just said, "Sorry" and helped her rearrange a time better for her.
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Old 03-28-2011, 09:18 PM   #522
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I have the clearance papers for my stuff from Denmark. I arranged for a mover for tomorrow. I'll let you all know how it goes. Looks like the patio door option is getting easier. I can actually see the ground in places. The snow is vanishing.
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Old 03-28-2011, 09:28 PM   #523
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Most of the appointments I am getting lately for specialists or tests want me to call them a week before to confirm the appointment. They say they don't have the manpower to call everyone and if you don't confirm and something happens it is your fault.

I finally have my MRI tomorrow at 8:15 pm after almost a year and a half and I called a week ago having to leave a message. Their recorded message said if the appointment was okay, they wouldn't call back, which they didn't. If something happens and I am bumped I won't be a happy camper!
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Old 03-28-2011, 10:06 PM   #524
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Originally Posted by Alix View Post
Wow, I'm back venting again. Seems like I go forever without needing it then WHAM.

My vent today is petty, but really, that's what venting is for! I went for an appointment at the Dr's today. (Nothing serious, just follow up) and when I arrived I was informed that my appointment was for 1pm not 215pm. I KNOW that was not my error, I wouldn't make an appt for 1pm when I teach til 2. I offered to make another appt, but was told they would fit me in. I waited for nearly an hour (did I mention my daughter was in the car waiting for me because I was only supposed to be in and out?) and then politely asked to make a new appointment as I had another appointment to get to. I won't bore you with the details, but there were 3 ladies behind the desk and they were all rude as can be. They made me feel like I was a low grade moron and there was never even the slightest acknowledgment that this could have been a clerical error on their part.

I think I was so frosted because I take some pride in being highly organized and scheduled. I color code my freaking daytimer for goodness sakes. In 13 years, I've never missed or been late for an appt there, and yet...my fault. Grrr.

OK, better now. Thanks for letting me get that out of my system.

Yep, Alix. I have no idea who is running the show. I have to go to my doc every 3 months for a cortisone shot in my knee. Each appointment is set up at the end of the appointment before it. Can you say "every 3 months!"

They give me an appointment card (with the date time, etc.) written on it like I'm a three-year-old. I take the card, write the date on my calendar and make sure there are no conflicts. God forbid that should be the case.

Now, and they know this, I live more than an hour away from their office. Remember I said this.

Several days before my appointment I get an email reminding me of the appointment. That's fine, but the email asks me to "confirm" by clicking on the "confirm appointment" link, which I DO.

Then, get this, as I am driving to the appointment, usually about 20 minutes before my appointment, I get a voice message on my cell phone. This message is a reminder that I should show up for my appointment. They say, NOW, that if I don't cancel/reschedule the appointment more than 24 hours in ADVANCE, I'll be charged for the appointment. HUH!!

Well, now, isn't this an impossibility?

After 3 times of this, I called the doc's office and asked to speak to the scheduling person. He told me that he couldn't help me because the scheduling office was in a place 2 states away. Well, crap and a half.

I called THAT office, gave them my comments/predicament/dilemma and was told that I would have to talk to the doctor the next time I had an appointment with him.

This is a classic "no win" situation!!!
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Old 03-28-2011, 10:27 PM   #525
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Yep, Alix. I have no idea who is running the show. I have to go to my doc every 3 months for a cortisone shot in my knee. Each appointment is set up at the end of the appointment before it. Can you say "every 3 months!"

They give me an appointment card (with the date time, etc.) written on it like I'm a three-year-old. I take the card, write the date on my calendar and make sure there are no conflicts. God forbid that should be the case.

Now, and they know this, I live more than an hour away from their office. Remember I said this.

Several days before my appointment I get an email reminding me of the appointment. That's fine, but the email asks me to "confirm" by clicking on the "confirm appointment" link, which I DO.

Then, get this, as I am driving to the appointment, usually about 20 minutes before my appointment, I get a voice message on my cell phone. This message is a reminder that I should show up for my appointment. They say, NOW, that if I don't cancel/reschedule the appointment more than 24 hours in ADVANCE, I'll be charged for the appointment. HUH!!

Well, now, isn't this an impossibility?

After 3 times of this, I called the doc's office and asked to speak to the scheduling person. He told me that he couldn't help me because the scheduling office was in a place 2 states away. Well, crap and a half.

I called THAT office, gave them my comments/predicament/dilemma and was told that I would have to talk to the doctor the next time I had an appointment with him.

This is a classic "no win" situation!!!
Try being a nurse, trying to get ahold of a doctor or his office, for the needs of a patient...and all I can get is an answering machine or a receptionist. It's an absolute nightmare at times!
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Old 03-28-2011, 10:39 PM   #526
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100 lb dog with porcupine quills in his paw. I'm going in. Wish me luck.
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Old 03-28-2011, 10:50 PM   #527
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100 lb dog with porcupine quills in his paw. I'm going in. Wish me luck.
Oh no! Good Luck!
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Old 03-28-2011, 11:18 PM   #528
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Good luck, Rock! Keep us posted.
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Old 03-28-2011, 11:40 PM   #529
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i hate that my doctors office calls me a week before the appt. couple days before would be just fine.
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Old 03-29-2011, 12:43 AM   #530
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Rock, how did it go?
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