I had a guy from Samsung coming to assess our 6 week old front loader washing machine.
Over the past few weeks we have not liked how it is washing the clothes, they are not soft anymore, all rough, scratchy and hard, not impressed! We never used fabric softener in our top loaders and the clothes didnt come out like this, so there is no way we are going to start using it in this machine, just because it cant handle it! Also, we have tried all the settings, all the temps, all the spins, all the water temps, we have tried everything, it is always the same
I am trying to get a replacement, back to a top loader, which I have always had in the past.
I dont know what this assessor os going to do this morning, but when I spoke to the Samsung customer care, I made it known that I am not happy at all...and that I wish to have a replacement, it sounds like that may happen but I am not sure
There is nothing worse than knowing that you will not have your clothes how you like for another 10 or so years, I so hope they let me replace this one
Anyway....several, several hours later....
I am happy to say, we are getting a replacement washing machine
After a few phone calls today and lots of discussion, I finally got what I wanted...just goes to prove, try everything and don't give up!
Firstly Samsung...they said they would not replace our washing machine unless it was faulty...which it wasnt...fair enough!
So I thought, why not try and see if the online company that we bought it from, would help.
I ended up getting onto their customer service section and a lovely girl helped me out, she was fabulous! She made a few calls and even spoke to Samsung.
She said that Samsung wont replace it...and even though their policy is returns only after 2 weeks, she said they will do it for me, as it has only been 6 weeks and she wanted to help as much as she could.
What a fabulous company and wonderful, caring and helpful staff.
So we are now getting our new washing machine delivered next Monday 3rd June...so quick with delivery!
All the installation and delivery is free, another bonus!
We are getting a Fisher and Paykel 10kg Top Loader...I am so, so, happy, excited and relieved all in one!
Couldnt have asked for a better outcome