In Mass. emergency personnel HAVE to respond to every call. That is the law! Almost every town and city in this state has 911E. The "E" stands for "Enhanced." It means as soon as their phone rings, the home owner's address shows up on their screen. But only if you have a land line. They can switch screens and see who lives in the home also. If one of the occupants has an arrest record, the information shows up "RED" on their screen. Then certain licensed 911 operators can switch to another screen to see if this family has a history of violence in the home. Then regardless of what the emergency is for, they will send more than one police vehicle along with other needed equipment.
How do I know all this? Because I have been trained and certified as a 911 and 911E operator. I also worked for a company that developed and installs the software for both programs.
When they were rehabbing this building, the front door of the school was located on Moore Street. They moved the door around the corner to another street. But the legal address remained the same. What used to be the front door is now a two story plate glass window in my small room with three steps leading up to it. I can't tell you how many times the ambulance, fire and police have walked up the steps to my window.
For those who work in this part of Boston on a regular basis, they now know where the front door is located. I no longer have to stand in the window and point to around the corner.