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Old 07-31-2007, 07:46 PM   #1
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What Has Made You Not Go Back...

What has made you not go back to a restaurant, store, etc.?

There are a few places I can think of, but a particular Chinese restaurant comes to mind. We had eaten there before, but they changed management. My friends and I got our food from the buffet. As we started eating, I noticed a girl who worked there flirting with a guy who worked there (possibly the manager). As she flirted, I watched her drop a damp dishtowel on the floor, then pick it up and wipe the counter with it. When we left, the girl who took our money (who turned out to be the same one but we didn't notice) asked how everything was. I mentioned what we saw. She said, "That was me, and I did not do that." I said, "Yes you did do that and we were all watching as you did it." We never went back (we probably would have if they had changed management) and it wasn't long before they went out of business. I guess we weren't the only ones who weren't happy with them.

Barbara

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Old 07-31-2007, 08:11 PM   #2
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Cruddy service... not just cruddy service, but the lack of the management team or employees trying to correct the situation by doing the right thing by the customer. Something can go wrong at a resturant or store anytime, as long as they are attentive to it and do their best to address the situation. I hate when something goes wrong and they act like they don't care.

Case in point, while dining at a local mexican food resturaunt, I asked if they had any hotter salsa. The waiter replied 'yes' and stated it was $1.75.. or at least that is what I thought I heard. Kind of pricey for salsa, specially when it came out in a tiny bowl, like a 1/2 cup. But I agreed. Then when we got the bill, it was $2.75 for that little rinky-dink serving of salsa! When we spoke to the cashier about it and that we thought it was a $1.75 and we were actually charged $2.75, she just shrugged her shoulders and said "Yea... so???"

I'm sorry, but at a mexican place, I expect to be able to get spicy without having to pay $3 extra for it!

OK... I'm done venting! LOL
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Old 07-31-2007, 08:18 PM   #3
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Any place that has dirty bathrooms and filthy high chairs.Although I dont have kids the high chair is a good indicator.Or if food is just plain bad or inconsistant but here Im talking about just regular local family type restaurants not an up scale place.Its really tough to guess where to eat when I travel but have had good success just asking the locals.I can never go wrong in Santa Fe,NM or Taos too much competition.But where I live the 45 mile drive to town isnt worth it I can make better in less the time then to drive to town and back.There are only 2 places I like for lunch or breakfast when I go shopping for basics.The rest I order via email or thru the restaurant at the lodge on the ranch where I live.
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Old 07-31-2007, 08:33 PM   #4
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I'm with Sattie: I won't return to a restaurant where something was bad and the staff won't compensate me for it.

I used to go to an Italian restaurant because I LOVED their fusilli with pesto. I took a date there one time, and just as he was finishing his meal, they brought over my entree.

I said that I couldn't eat it now, said I'd like to take it with me, and expected them to apologize and give me a price break. I got neither.

I asked to speak to the manager. The OWNER came over and argued with me, and refused to compensate me at all, and did not even apologize.

I've never returned, and I've badmouthed the restaurant every chance I get.

I'm a retail manager, and that behavior is totally inexcusable.

Lee
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Old 07-31-2007, 10:14 PM   #5
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poor service, poor value for quality of food served, poor food.

Italian place: basic pasta and red sauce (red gravy to many)...overcooked unsalted pasta, red sauce with no taste (because no salt, no herb, no vino, no visible onion or garlic) never went back

steak house: chili rubbed delmonico med rare...wasn't juicy, was more medium than rare (ok I'm still interested but...) almost no flavor because chili rub was bland, contained no spicy peppers, no salt, !!! consistency of meat was mushy ... over tenderized by enzymes or refrozen ... won't ever go back

Seafood house at beach town...Bouillebaise alla Marsaille (red sauce version) shell fish way overcooked tough and bitter, broth has no wine or herb flavors, served in a cast iron pot (cold). Hello!!! hot soup in cold cast iron cannot get to the diner hot... this is no thought frou frou and not worth it! never went back.

50s retro diner in small town on hiway: Bacon cheddar Cheese burger with let tom mayo pickle on seeded bun, toasted, side of rings, and small caesar, black and white malt... burger hot and juicy medium, good beef taste, nice brown on it, good roll fresh salad etc..nice applewood smoked bacon, cheddar had taste and was melted thoroughly, fine creamy malt, crispy rings. service was fast and polite. This place knows what it serves and how to serve it. It was clean and a pleasure to dine there and I have been back.

seafood house at a different beach town than one above:..."sir the fresh item tonight is the oysters" yes but I'd like to know about the fruita del mare. "Sir the fresh item tonight is the oysters" THe waiter did not dis my wish or the food from the kitchen but let me know that if I wanted fresh that day seafood, I should order the oysters. btw...she was right and they were fantastic. I've not been back but then again I don't get to central coast California that often...but if I do, there is a place or two in Moro Bay that steered me right and I will dine at again.
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Old 07-31-2007, 10:35 PM   #6
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In addition to all the above that's been mentioned: LOUD MUSIC!!! Especially when they won't turn it down at your request or turn it back up again later on. I go out to eat and enjoy my food not to have my ear cells nuked.
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Old 07-31-2007, 10:42 PM   #7
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good point! hello I'm dining, I didn;t come to be aurally assulted.
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Old 07-31-2007, 10:44 PM   #8
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Yea expatgirl, I'm with you on the music bit... ain't nothin like screaming at each other over dinner!!! LOL!
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Old 08-01-2007, 01:44 AM   #9
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Aural assault (good one, Robo410!!!!!!!) and screaming over dinner, Sattie, are exactly what I'm talking about----it's ridiculous!! Here where I live, some of the restaurants are so entranced with having big screen TV's with music that they just hype up the music thinking that it's cool and that's what people want--but are so shocked when you ask them to turn it down but they always do and the tip goes up accordingly. :)
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Old 08-01-2007, 10:03 AM   #10
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This one is a tad scary.

I took my Mother and DW out to dinner one night to a restaurant we used to love. As we were waiting for our drinks, a waitress broke a wine glass in the ice maker. The ice maker was a large bin that you could access from either side of the bar, so the servers to get wine and soda orders.
I sat and watched her whispering the situation with the bartender. All she found was the stem of the glass as they proceded to take scoops of ice out.
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