I've seen that before and can tell you that there are days when tech support feels exactly like that.
Just because something has a duck bill doesn't mean it's a platypus. It might just be a duck.
Roger Miller: You can't roller skate in a buffalo heard, but you can be happy if you've a mind to.
1. Not of the earth; non-terrestrial.
2. Preternatural or supernatural.
3. Strange, enigmatic, or mysterious.
4. Ideal beyond the mundane.
5. Ridiculous, ludicrous, or outrageous.