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Old 09-25-2012, 04:03 AM   #1
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User CP photo problem for 'menumaker'

Hi,
Can you advise me why my photo is fine in my user CP but I cannot get it to upload so that it accompanies my name 'Menumaker' when I'm replying to threads. I just get the message 'file failed to upload'. I've checked the size which seems to be correct. What am I doing wrong please

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Old 09-25-2012, 04:13 AM   #2
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Ok, I think I've sorted it,
Thanks
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Old 07-23-2013, 02:45 PM   #3
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I am having this problem with loading a picture too. Can anyone help me out please?
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Old 07-23-2013, 02:51 PM   #4
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Chances are the picture size is wrong. As you begin the process, the max. picture size is given. If your file is bigger it won't load.
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Old 07-23-2013, 02:54 PM   #5
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Hi Andy.

I had my "techy" friend re-size the picture for me (I gave him the dimensions/pixel size) and he says it is definitely the right size.
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Old 07-23-2013, 02:58 PM   #6
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I can't offer any more suggestions. Is there a specific message that tells why the failure?
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Old 07-23-2013, 03:04 PM   #7
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I get the same message that "menumaker" got - "file failed to load" with no explanation as to what the problem is.

Oh well. Not the end of the world I guess!
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Old 07-23-2013, 03:06 PM   #8
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Quote:
Originally Posted by KatyCooks View Post
I get the same message that "menumaker" got - "file failed to load" with no explanation as to what the problem is.

Oh well. Not the end of the world I guess!
Hang in there. Someone who can actually help will be along soon.
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Old 07-23-2013, 03:10 PM   #9
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Quote:
Originally Posted by Andy M. View Post
Hang in there. Someone who can actually help will be along soon.

Will do! Thanks Andy!
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Old 07-23-2013, 04:18 PM   #10
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If you continue to have issues you should contact the help desk.

Use the contact us link at the bottom.
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