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Old 01-04-2009, 07:17 PM   #31
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Originally Posted by PieSusan View Post
Ardge, you received a gift. Either you will like it or not. It is no different than any other gift that someone may give you. Be grateful that you were thought of, if you do not like it you will have learned something--that you don't like Omaha Steaks and you won't ever have to purchase something from them again but that is not your giftor's fault. I assume the person was trying to please you. I really do not understand why you are so upset that someone gave you a generous gift certificate.
PieSusan, I don't see where he's upset over getting a gift card, I got it that he is upset about the company he used to deal with when they substituted an item he didn't want. Did I get it right?
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Old 01-04-2009, 07:18 PM   #32
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Susan, I think you may have misread something...Ardge isn't complaining about his gift certificate. He is merely asking for recommendations on what to buy.
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Old 01-04-2009, 07:31 PM   #33
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Kitchenelf, now I am confused. Why assume Omaha Steak would make a substitution if one hasn't done business with them? Could it be Ardge has not gotten a reply via email because they have been flooded over Christmas and New Years? It is a common foodie gift. Further, if it has been said that they really do stand by their money back guarantee so really what does Ardge have to lose, especially when it is a gift certificate?
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Old 01-04-2009, 07:36 PM   #34
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You misread the post Susan. His complaint is about a local butcher/company, not Omaha Steaks. He bought a gift for a friend from a local butcher, whom he had done business with on a regular basis. The LOCAL butcher made a substitution (not Omaha Steaks) without advising him of such.

He loves his Omaha Steak gift certificate - he just wants to spend it wisely.
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Old 01-04-2009, 07:40 PM   #35
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Originally Posted by Ardge View Post
You'd ignore me as well??? Where do you get off saying that?

Do me a favor. Let me know if you currently own or plan to own a business that sells anything to consumers. I'll make sure I don't do business with you. I don't want to order a movie or CD from you and be sent pants or shoes instead.

See my point?


I bought an expensive item off of a reputable high-end steak and chop website, based in Chicago. The "piece of meat" in question are 2 steaks costing nearly 70 dollars. My entire order was well over 200 dollars. Since my order, the items in question are now listed as out of stock. However, they were available when I ordered. Something else was sent in its place without my knowledge or consultation. That is not acceptable in my opinion. I was not given the opportunity to choose the replacement item or cancel the item all together. My phone calls and emails to this company have been professional in nature, just as this reply is. Am I mad? Yes. I have a right to be. The fact that I am being ignored is making me even more angry.

RJ


good for you. you have every reason to be angry. even if you paid nothing, they did not live up to their part of the retail agreement. i think companys should fufill their promise of good customer service. a mistake can happen, they need to correct it promptly. to many of us are passive about these things, and they get away with it.
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Old 01-04-2009, 07:45 PM   #36
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Quote:
Originally Posted by babetoo View Post
good for you. you have every reason to be angry. even if you paid nothing, they did not live up to their part of the retail agreement. i think companys should fufill their promise of good customer service. a mistake can happen, they need to correct it promptly. to many of us are passive about these things, and they get away with it.
I think you missed it too babetoo. It's not Omaha Steak that made this mistake - it was a local business.

Ardge's post cannot be skimmed over - if you skim you will miss the part about the LOCAL business making this mistake.
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Old 01-04-2009, 07:58 PM   #37
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Fine, kitchenelf. If I misread the thread I am sorry but that is not what I understood. I hope that Ardge has a wonderful experience and enjoys his present.
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Old 01-04-2009, 08:12 PM   #38
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I understand you misread it Susan and you were not the only one. So many were implying Ardge was being ungrateful about his gift certificate - he wasn't. He was far from it. It was a simple error in misreading his initial post.
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Old 01-05-2009, 02:50 AM   #39
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As for Omaha Steaks GC: I would not buy their product outright, but with that much in gift certificates I would order the best they had and have at it, LOL! Nothing to loose, and they have a money back guarantee.

As for your local meat packer: There are plenty of good butchers in the Chicago area, I prefer the local neighborhood small mom and pop butcher shops myself. If they can't fix the problem to your satisfaction, move on. I would. After all, it is not my fault they could not full full their retail contract with me.

When I first moved to Chicago, I thought the steaks at the local finer grocery stores were great. Then a friend got us an Omaha Steak certificate, I liked them and thought them marginally better than what I was getting in the finer grocery stores, but without a GC too expensive to be worthwhile. Then another friend introduced me to a local butcher shop. WOW. Never looked back.

So, as you can see, it really does depend on your experiences. I think, personally, given the information you have provided you will find them overpriced and not as good as what you are used to. But again, it is a GC so take it in the spirit it was given and have at it!!
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