"Discover Cooking, Discuss Life."

Go Back   Discuss Cooking - Cooking Forums > The Back Porch > Off Topic Discussions > Off Topic Chat
Click Here to Login
Thread Tools Display Modes
Old 06-08-2005, 08:27 AM   #1
Senior Cook
Join Date: Mar 2004
Location: USA,Colorado
Posts: 358
Le Creuset - not indestructable after all!!!

After last weeks excitement with the arrival of my new french oven, I was even more excited about the arrival of my 12" skillet yesterday - again got everything ready to cook something in it to try it out. This time, it arrived well before dog-walking time.....but had a big crack down one side!! I mean, this crack went all the way through the cast iron!! I shudder to think what sort of violent abuse this poor pan went through before it arrived at my house, I felt quite upset for it . Now I have to go through the hassle of sending it back and waiting for a replacement - Oh Bother!!!



British ex-pat living in Colorado, USA
Paint is offline  
Old 06-08-2005, 08:50 AM   #2
Master Chef
luvs's Avatar
Join Date: Aug 2004
Location: da 'burgh
Posts: 9,673
that sucks, paint. faulty products are unacceptable, IMO. at least you got to return it.
grrr, i just had to return some wineglasses to williams-ssonoma.

i believe that life would not be complete sans comfy 'ol tee-shirts, the Golden Girls, and the color pink
& rock on, PITTSBURGH-
luvs is offline  
Old 06-08-2005, 08:51 AM   #3
choclatechef's Avatar
Join Date: Sep 2004
Location: USA
Posts: 1,680
Sorry to hear about your misfortune!

Most people think just because it is heavy, cast iron is unbreakable. They do not realize that a sharp knock in the wrong place, or thermal shock can crack it!
choclatechef is offline  
Old 06-08-2005, 10:47 AM   #4
Master Chef
jennyema's Avatar
Join Date: Mar 2002
Location: Boston and Cape Cod
Posts: 9,802
They are very good at returns.
jennyema is offline  
Old 06-08-2005, 07:47 PM   #5
Senior Cook
Join Date: Mar 2004
Location: USA,Colorado
Posts: 358
I e-mailed cutlery & more straight away - about 10 minutes after it was delivered and they are already sending me a replacement - they told me to keep the damaged one until my replacement arrives, then if Le Creuset wants it back, they will send a pre-paid shipping label, if not, then I can just throw it away. I think that's pretty good customer service don't you?

British ex-pat living in Colorado, USA
Paint is offline  
Old 06-08-2005, 08:44 PM   #6
Chief Eating Officer
GB's Avatar
Join Date: Jul 2004
Location: USA,Massachusetts
Posts: 25,509
I would call that excellent customer service! Way to go Paint

You know you can't resist clicking
this link. Your eyes will thank you. VISUAL BLISS
GB is offline  

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

» Discuss Cooking on Facebook

Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 05:20 PM.

Powered by vBulletin® Version 3.8.8 Beta 4
Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.