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Old 06-08-2005, 08:27 AM   #1
Senior Cook
Join Date: Mar 2004
Location: USA,Colorado
Posts: 358
Le Creuset - not indestructable after all!!!

After last weeks excitement with the arrival of my new french oven, I was even more excited about the arrival of my 12" skillet yesterday - again got everything ready to cook something in it to try it out. This time, it arrived well before dog-walking time.....but had a big crack down one side!! I mean, this crack went all the way through the cast iron!! I shudder to think what sort of violent abuse this poor pan went through before it arrived at my house, I felt quite upset for it . Now I have to go through the hassle of sending it back and waiting for a replacement - Oh Bother!!!



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Old 06-08-2005, 08:50 AM   #2
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Join Date: Aug 2004
Location: da 'burgh
Posts: 9,673
that sucks, paint. faulty products are unacceptable, IMO. at least you got to return it.
grrr, i just had to return some wineglasses to williams-ssonoma.

i believe that life would not be complete sans comfy 'ol tee-shirts, the Golden Girls, and the color pink
& rock on, PITTSBURGH-
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Old 06-08-2005, 08:51 AM   #3
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Join Date: Sep 2004
Location: USA
Posts: 1,680
Sorry to hear about your misfortune!

Most people think just because it is heavy, cast iron is unbreakable. They do not realize that a sharp knock in the wrong place, or thermal shock can crack it!
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Old 06-08-2005, 10:47 AM   #4
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Location: Boston
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They are very good at returns.
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Old 06-08-2005, 07:47 PM   #5
Senior Cook
Join Date: Mar 2004
Location: USA,Colorado
Posts: 358
I e-mailed cutlery & more straight away - about 10 minutes after it was delivered and they are already sending me a replacement - they told me to keep the damaged one until my replacement arrives, then if Le Creuset wants it back, they will send a pre-paid shipping label, if not, then I can just throw it away. I think that's pretty good customer service don't you?

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Old 06-08-2005, 08:44 PM   #6
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Join Date: Jul 2004
Location: USA,Massachusetts
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I would call that excellent customer service! Way to go Paint

You know you can't resist clicking
this link. Your eyes will thank you. VISUAL BLISS
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