Originally Posted by Corey123
I saw on the news last night that Sears is under very heavy fire because of ticked off
customers complaining about their products and warranty services.
The report says that customers who have purchased TV's, major appliances and other merchandise are not happy with Sears' cuctomer service. They said it's very lousy.
Sears flatly refuses to acknowlege the complaints.
HOW TRUE! Picture this, you are expecting Sears with new fridge and it is almost 90degrees outside middle of August. So you keep air conditioning off, knowing that doors will have to be open for them to move appliance in the kitchen. Supposed to come between 2-4 come after 5 on Friday afternoon. Get fridge all the way to kitchen say it is too big, go back to store and get different size. But the present fridge I have was SAME size. Still tell me can't get in kitchen. They say they will leave fridge while all my food on floor and counters and pick up when they get order for different size. So they leave the new fridge on the unheated breezeway doors off and my old fridge moved to basement. Lovely. In order to get things the way they should have been, we asked friend to come over took doors off room and moved box into kitchen so I could put food in it. THEY LEFT THE BOX ON THE BREEZEWAY!!!!!!!!! Called Sears following Monday and t hey gave me certificate of $50. Now the stupid thing did get marked up as they didn't know how to put the durn doors on at first, not right tools. I am so sick when I use this fridge with the experience I had and never ever will forget SEARS. They were so great few years back, what the heck happened? Not enough business? Oh, I know everything comes from China. have I said this before?