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Old 04-07-2008, 11:38 AM   #1
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Ever had paint peeling off your range?

You all were so helpful when I bought this range two years ago, I figured you might have more advice about this problem.

We've had great results cooking with this Kenmore stove, but a few months after we got it, we noticed that the control panel was getting stained right over the exhaust vent. We tried cleaning it, but it wouldn't completely come off. So we would just clean it as best we could every month or two. Unfortunately, after a few more months, the pain started coming off!

Finally, last night I was wiping off the condensation while a chicken was roasting, and the paint peeled off with the paper towel!

Has anyone else heard of this happening? I finally called sears, who directed me to call another part of sears, who directed me to call kenmore, who directed me to call another part of kenmore, who scheduled a service visit and said they'd call me back to discuss whether or not I should pay for this. I'd love to have other anecdotes or advice to use when they call back.

Thanks,
Tony

p.s. I attached pictures, if you're interested....

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Old 04-07-2008, 11:46 AM   #2
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I'd say it's a defective product problem. The brown color is because the heat from the oven discolored the paint and weakened the paint's bond with the metal underneath. Your trying to clean it caused it to wipe off.

This should never happen!
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Old 04-07-2008, 12:25 PM   #3
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I'm 100% with Andy on this. It's definitely a faulty manufacturing problem. I'll also add that you shouldn't have to pay for any part of setting the situation right.
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Old 04-07-2008, 01:14 PM   #4
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Whatever happened to stoves having porcelain tops and porcelain oven doors? Have their makers all gone by the wayside and have resorted to, and are offering cheap and flimsily-made models now?

I'm even suprised that they are still making the ovens themselves with porcelain and SS walls!
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Old 04-07-2008, 01:28 PM   #5
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PratsA - I'd be very worried about using the stove anymore. IMHO this could be how a fire could start. Something is definitely wrong.
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Old 04-07-2008, 01:35 PM   #6
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The stove here is also a heater, and one day I was trying to squeeze between the stove and the portable washing machine at the sink and got a very awful nasty burn!!!

It is all porcelain, but it's one of those models that were made in the '50s or so. If needed, you can actually cook on that side as well! That's just how hot the thing gets. But there is no sign of any paint peeling off.
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Old 04-07-2008, 01:37 PM   #7
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PratsA, I bought a new dryer about 6 months ago and it appeared to be an all white dryer. However after a couple of months, I noticed it seemed odd. Well, the top section, where the controls are, actually had a thin protective layer of sticky vinyl or plastic. It was obviously put on before assembly because the edges of the plastic film were covered up by the side panel. So I pulled one of the knobs off so I could get under an edge and peeled the entire piece of protective film off.

I was looking closely at your excellent pics and I'm wondering if that could be a layer of protective film they apply during the assembly process to protect the appliance from scratches. Just a thought.
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Old 04-07-2008, 01:42 PM   #8
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Yeah, I've also seen that on stuff that I buy.

Not to get off topic, but it's on my new laptop pc and the new printer that I just got the other day. I left it on there for protection against scratches. My portable washer & dryer had it on the control panels as well. And the dishwasher.
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Old 04-07-2008, 01:46 PM   #9
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Yep Corey, it's on a lot of high ticket items. It used to be that it was always clear film that had a slight tint so that you could tell it was there and not just a weird finish. But the film on my dryer was white, just like the paint, so I really couldn't tell it was there.
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Old 04-07-2008, 01:50 PM   #10
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Assuming it is not a protective film that has now been burnt on (and such a film should have some markings on it to let you see it so you do take it off):

"Whatever happened to stoves having porcelain tops and porcelain oven doors? Have their makers all gone by the wayside and have resorted to, and are offering cheap and flimsily-made models now?"

I agree. it should not happen. defective.
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