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Old 12-31-2006, 12:35 AM   #11
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Quote:
Originally Posted by Crusty Old Crumb
Have you done bread flour dough in yours and ,if so, how large a load?
I only make one loaf at time but not because of the machine's capacity. I think 6 cups is the correct upper limit.
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Old 12-31-2006, 12:40 AM   #12
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Quote:
Originally Posted by Crusty Old Crumb
After pressing for one that would handle 12 cups of bread flour they finally offered to buy it back. I told them it wasn't good enough.
Just out of curiosity, why not?
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Old 12-31-2006, 01:35 AM   #13
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Fair question SkilletLicker,
With the advertising and marketing of KitchenAid promising a 12 cup capacity or Flour Power and my purchasing the mixer for a given price we entered into a contract. Their promise was deceptive and the limited capacity was not made known until payment had been exchanged. I expect KA to exchange my mixer for one that will do or come closer to 12 cups for the price I paid.

After further digging this evening I found KA had a known issue with their mixers that has been rectified on some of their models. I need to find if that has been changed on my model and ser #. The updated all metal gear case was covered with a low grade plastic housing that would crack and melt under stress and heat. Some newer units have a metal housing, some don't.

It is a design flaw that they are aware of and should have recalled.

The mixers will be fine for 99% of users, but it seems that doing bread dough seriously shortens the life of the mixers.

I want the company to be aware that they can't hide the mixer limitations and over promise. David and Golith, I know, but as consumers isn't that what we should do?
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Old 12-31-2006, 01:48 AM   #14
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glad to know the limits of my machine...got a 6 model. doubt I would do more than 2 loaves at a time so should be ok.
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Old 12-31-2006, 02:34 AM   #15
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Why are you making so much bread on the same day?
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Old 12-31-2006, 02:44 AM   #16
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Only two loaves were prepared. An 18" 3 pound batard for a dinner party of 8. - all consumed - and a 1 1/2 pound bole for personal use the next day or two. Now gone
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Old 12-31-2006, 03:15 AM   #17
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Does that KA make very much noise? (when it's working) How does it compare to a bread machine?
I have seen several bread machines at a cooking consignment shop. I found a bread machine book at the library. It compared several brands and said that they are loud and turn out lopsided loaves. I had thought about buying three bread machines until I found out about the noise.
People are chunking those bread machines left and right. I guess that book may be right.
You may have guessed that they were cheap ($10 each). I wanted to make banana, pumpkin, etc breads.
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Old 12-31-2006, 03:18 AM   #18
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Beleive it or not I had the same problem with a bread making machine. Burned 2 of them out in a matter of days and the flour was the problem. I was using bread flour instead of AP flour and it was putting excessive strain on the motor and burning them out. I'm sure it's the same theory with the KA.
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Old 12-31-2006, 09:16 AM   #19
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KitchenAid complaint resources

Quote:
Originally Posted by Crusty Old Crumb
After further digging this evening I found KA had a known issue with their mixers that has been rectified on some of their models. I need to find if that has been changed on my model and ser #. The updated all metal gear case was covered with a low grade plastic housing that would crack and melt under stress and heat. Some newer units have a metal housing, some don't....It is a design flaw that they are aware of and should have recalled...I want the company to be aware that they can't hide the mixer limitations and over promise. David and Golith, I know, but as consumers isn't that what we should do?
When I had my very old K5-A repaired at an authorized service center last year, the store owner mentioned the plastic gear housing in some of the newer models. He didn't think much of the quality of KA mixers manufactured by Whirlpool.

That said, the squeaky wheel gets the grease, so if you can't get satisfaction and you're willing to put some time and effort into complaining here are some ideas...

First, make copies of the ad so you have proof of the marketing claims - online advertising is easily changed.

Fill out the FTC's online Consumer Complaint form here

Fill out the Better Business Bureau's online complaint form here

Publicize your experience with this model on other cooking forums and baking newsgroups and keep a record of where you've posted.

Write a certified letter, return receipt requested, to Whirlpool's VP of Marketing, detailing your complaint and what you expect in terms of resolution. Mention any complaints you've already filed with other organizations, postings to forums, etc. Include the ad. CC your local state representative and the consumer complaints dept of your local district attorney's office. Here is the name and address:

W. Timothy Yaggi
Executive Vice President, Market Operations
Corporate Headquarters, Whirlpool Corporation
2000 North M-63
Benton Harbor, Michigan 49022

(For other top level Whirlpool executives, click here)

Good luck
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Old 12-31-2006, 07:20 PM   #20
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Subfuscpersona,
Thanks for the info! I am gathering as much data as I can.
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