Originally Posted by Crusty Old Crumb
After further digging this evening I found KA had a known issue with their mixers that has been rectified on some of their models. I need to find if that has been changed on my model and ser #. The updated all metal gear case was covered with a low grade plastic housing that would crack and melt under stress and heat. Some newer units have a metal housing, some don't....It is a design flaw that they are aware of and should have recalled...I want the company to be aware that they can't hide the mixer limitations and over promise. David and Golith, I know, but as consumers isn't that what we should do?
When I had my very old K5-A repaired at an authorized service center last year, the store owner mentioned the plastic gear housing in some of the newer models. He didn't think much of the quality of KA mixers manufactured by Whirlpool.
That said, the squeaky wheel gets the grease, so if you can't get satisfaction and you're willing to put some time and effort into complaining here are some ideas...
First, make copies of the ad so you have proof of the marketing claims - online advertising is easily changed.
Fill out the FTC's online Consumer Complaint form here
Fill out the Better Business Bureau's online complaint form here
Publicize your experience with this model on other cooking forums and baking newsgroups and keep a record of where you've posted.
Write a certified letter, return receipt requested, to Whirlpool's VP of Marketing, detailing your complaint and what you expect in terms of resolution. Mention any complaints you've already filed with other organizations, postings to forums, etc. Include the ad. CC your local state representative and the consumer complaints dept of your local district attorney's office. Here is the name and address:
W. Timothy Yaggi
Executive Vice President, Market Operations
Corporate Headquarters, Whirlpool Corporation
2000 North M-63
Benton Harbor, Michigan 49022
(For other top level Whirlpool executives, click here