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Old 01-03-2009, 01:43 PM   #11
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Here is a website with hundreds of stories about KA customer service and quality.
Consumer complaints about KitchenAid Mixers

Grillinfool, I don't disagree about the right/wrong of trying to cash in on an out-of-date warranty. I just thought you were a little hard on the OP (Laurel). I don't think she was guilty of malicious intent. She is justifiably frustrated about the performance vs. the reputation of her KA mixer. Clearly, the lesson is that the product currently being sold is not the same product that many of us bought many years ago and NO ONE should buy a new KA mixer.
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Old 01-03-2009, 07:16 PM   #12
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I have a bunch of Kitchen Aid appliances, both small and large, including a stand mixer. I had trouble with my KA stove and they installed a loaner and when they were able to give me a new stove, they took the loaner away and installed a new one. These things happen and at this point I can't complain about KA's support of their customer and products.
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Old 01-04-2009, 06:28 PM   #13
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Grillinfool - If you had read the letter thoroughly, you'd note that I was making a loose bread dough, one high in moisture. You're welcome to think anything you like about my purposes for writing the letter. I would however like ONE shred of evidence that I was threatening the manufacturer. I posted this to give people a warning regarding my experience with kitchenaid. Up until recently I held kitchenaid in the highest regard and if I had read something like this when I originally purchased mine, I'd have looked elsewhere.

I didn't use my kitchenaid incorrectly, I used it occasionally to make cookies, whip cream, and recently - make slack bread dough, as I've been experimenting with pugliese recipes. This is what I'd consider a LOW use product, and I've had two that have had the same problems. Call it what you may but I'm not trying to EXTORT a new mixer out of kitchenaid, I just want them (and other people reading this) to know how unhappy I am with their product. Perhaps I should have written a glowing review for the few years that it ran flawlessly and not mentioned the transmission problem.
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Old 01-06-2009, 03:15 AM   #14
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If that is truly the case,then I am truly sorry for casting dishonor your way.

May I ask why you would publish your letter to the manufacturer in a public forum, clearly with the intent to sway others from purchasing a KitchenAid product ? Why would you also tell the manufacturer that because of the problems you've had with a small appliance, you won't consider purchasing large appliances from them ? You started this thread, no one asked for a critique of the mixer, no one asked for a copy of the e-mail stating your displeasure to the manufacturer. Would you have done the same if KitchenAid had replaced or repaired your out of warranty mixer ? You clearly state that that was your wish. In the 8 years I've owned my mixer it hasn't been used 365 days does that mean I should get a new mixer if it broke ? An honest review would have been greatly appreciated and your opinion of the machine and it's longevity noted in the review would help someone make a purchase decision, not stating that they wouldn't replace a machine after 4 years of ownership and venting your frustration publicly. I see it differently than what you state your intentions were.
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Old 01-06-2009, 12:14 PM   #15
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Originally Posted by Grillncook View Post
If that is truly the case,then I am truly sorry for casting dishonor your way.

May I ask why you would publish your letter to the manufacturer in a public forum, clearly with the intent to sway others from purchasing a KitchenAid product ? Why would you also tell the manufacturer that because of the problems you've had with a small appliance, you won't consider purchasing large appliances from them ? You started this thread, no one asked for a critique of the mixer, no one asked for a copy of the e-mail stating your displeasure to the manufacturer. Would you have done the same if KitchenAid had replaced or repaired your out of warranty mixer ? You clearly state that that was your wish. In the 8 years I've owned my mixer it hasn't been used 365 days does that mean I should get a new mixer if it broke ? An honest review would have been greatly appreciated and your opinion of the machine and it's longevity noted in the review would help someone make a purchase decision, not stating that they wouldn't replace a machine after 4 years of ownership and venting your frustration publicly. I see it differently than what you state your intentions were.
Why would he publish it in a public forum? I dunno, maybe to warn others from buying a substandard product and being fooled by a brand name? I just bought a Viking 1000 Watt 7 QT stand mixer after reading literally over a hundred such complaints across the web. It's because of posts like this that I avoided a Kitchen Aid. I thank the OP for his comment.
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Old 01-06-2009, 06:00 PM   #16
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Quote:
Originally Posted by Grillncook View Post
If that is truly the case,then I am truly sorry for casting dishonor your way.

May I ask why you would publish your letter to the manufacturer in a public forum, clearly with the intent to sway others from purchasing a KitchenAid product ? Why would you also tell the manufacturer that because of the problems you've had with a small appliance, you won't consider purchasing large appliances from them ? You started this thread, no one asked for a critique of the mixer, no one asked for a copy of the e-mail stating your displeasure to the manufacturer. Would you have done the same if KitchenAid had replaced or repaired your out of warranty mixer ? You clearly state that that was your wish. In the 8 years I've owned my mixer it hasn't been used 365 days does that mean I should get a new mixer if it broke ? An honest review would have been greatly appreciated and your opinion of the machine and it's longevity noted in the review would help someone make a purchase decision, not stating that they wouldn't replace a machine after 4 years of ownership and venting your frustration publicly. I see it differently than what you state your intentions were.

I posted this in a public forum because I want other people to know what MY experience was with KitchenAid stand mixers. Just because something isn't ASKED FOR doesn't mean that it doesn't need to be posted. I probably would have written a positive review regarding my experience with kitchenaid had they replaced or repaired my mixer, as I do when I have good experiences with companies or merchants. I didn't contact you and ask you your opinion regarding my post, but surely you provided it. This is a site where people exchange information about cooking, and considering that this is information that I have regarding cooking appliances, I saw fit to let people know how I feel. There were a number of threads about kitchenaid mixers on the first page of this forum and I thought it was prudent to add my own.

Maybe I'll refrain from posting new threads ever for fear of offending your sensibilities. Perhaps I'll PM you and ask for your permission before I post something that you may not agree with. I don't know why you're so upset about this post, it was simply me sharing my experience with others so they might learn from it.
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Old 01-06-2009, 07:01 PM   #17
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See this site on other compaints, same mixer type.

Quote:
Originally Posted by Laurel View Post
Below is an email that I sent to Kitchenaid customer service after calling their customer service phone number and telling the woman that I spoke with about my problems. Instead of offering to fix or replace it (which is what I was hoping for, regardless of it being out of the 1 year warranty period), the woman said "Yeah, it shouldn't be making those noises. Do you want the number to a repair facility in your area?" Viking makes a stand mixer for $50 more than the base Artisan mixer which is almost certainly better built. That's what I'll be replacing this albatross with.

Consumer complaints about KitchenAid Mixers

Here is one of many letters. Keep calling and complaining, and do it in writing with a registered letter. Tell them this is a manufacturers defect. If they still refuse you, get stronger, and let them know you just might sue them, along with others you will be contacting. Let them know about the link I sent you. If you take them to court, you will win.

They often will help you if you don't give up and keep annoying them. Also if they are willing to upgrade you, do it, I have the pro6 and love it. It is very tough. KitchenAid is owned by Whirlpool now, as is Maytag and many other companies.

Candy

From the consumer site link above.

:Richard of Norwich NY (10/18/08)
I too had a Kitchenaid Artisan Mixer that blew out the gears in less than a year! I use the Grain Grinder and make my own bread. Well, that machine is not suited to turn the Grain Grinder they make! I too had oil with metal filing coming out of the machine! It finally just died on me, the gears were shot.

When I brought it back to the store where I bought it they said it was out of the year protection and I refused to accept that! I was prepared to stay in the store until they gave me the 1-800 number of the factory rep in Michigan. She said they would exchange a new one for me. I told her I wanted up up grade to the heavy duty model and that is what we settled on. I had to pay 94 bucks for that upgrade. I will give it one more chance. Only one more!:
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Old 01-06-2009, 07:05 PM   #18
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Quote:
Originally Posted by Laurel View Post
it was simply me sharing my experience with others so they might learn from it.
Well I, for one, am happy you shared with us and I hope you continue to do so!
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Old 01-06-2009, 07:41 PM   #19
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Thanks, GB, for expressing your support for the OP. If we waited for topics to be "asked for" we would miss most of the wonderful opportunities we have here to learn from others.
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Old 01-24-2009, 10:12 AM   #20
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I am not going to bad mouth a brand of mixer based on one persons experience not getting what they want after the warranty period has expired.
With nothing implied or intended regarding Laurel and her experience, there is no way for KitchenAid to know if the mixer was abused or mis-used. My KitchenAid mixers are well used and keep on going. The Delonghi/Kenwood I had died right out of the box (They make the Viking).

As for this misconception that they were GREAT when Hobart owned them and lousy now that Whirlpool owns them, I can show you the boxes of HOBART-KitchenAid made attachments made out of plastic. I can show you the dead Hobart/KitchenAid mixers bought for parts.
According to Cooks Illustrated and Consumer Reports, KitchenAid continues to be the best home mixer on the market.
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