BBQ Fish
Senior Cook
Ok, now to give you some insight about what i thought was a good mixer.
The 10th of this month i had decided to make a deep dish pizza and prepare it with my Viking mixer. The first part was going good, mixed everything great then i let the dough rise for a few hours, and put it back in to do the final mix. I turned it on, and a few seconds later i heard crunching and thought somehow something got in the bowl. I checked the bowl and nothing was in that shouldn't have been so i turned the mixer back on and there it was again. THEN the oh so familiar smell of a burning armature arose and in that small amount of time, no breaker was tripped, but i now have a fried Viking mixer!
So, after everything cooled and i figured it was gears and not my bowl, my only 10 month old mixer is kaput.
I called Viking the next morning, got all the info i needed to get this thing fixed and sent out that afternoon.
A week goes by and i get a call from viking informing me by saying "Sorry sir, your mixer is out of warranty....we can fix this for $328.26 parts and labor"!
Calmly i stated it was only 10 months old, and i sent in my warranty card as well, so surely you are mistaken and my mixer is covered in full......the girl on the phone said.... No sir. Your recipt shows this mixer is infact 13 months old which deems it out of covered factory warranty....but i can offer you a 10% discount on parts and labor for $295.43 and it can be delivered back to you tomorrow.
Now i'm mad, and asked to speak with her supervisor, which i did, but only got my another 5% off the total!?!?
I then said forget it, send it back to me and i will take care of it myself (going up deer hunting with me this weekend).
So with all that said, i am the proud owner of a KA Pro 600 and will never turn back (because it had no problem mixing a double batch of the Chicago pizza recipe i got from here, which i actually the same one that did my Viking in)!
The 10th of this month i had decided to make a deep dish pizza and prepare it with my Viking mixer. The first part was going good, mixed everything great then i let the dough rise for a few hours, and put it back in to do the final mix. I turned it on, and a few seconds later i heard crunching and thought somehow something got in the bowl. I checked the bowl and nothing was in that shouldn't have been so i turned the mixer back on and there it was again. THEN the oh so familiar smell of a burning armature arose and in that small amount of time, no breaker was tripped, but i now have a fried Viking mixer!
So, after everything cooled and i figured it was gears and not my bowl, my only 10 month old mixer is kaput.
I called Viking the next morning, got all the info i needed to get this thing fixed and sent out that afternoon.
A week goes by and i get a call from viking informing me by saying "Sorry sir, your mixer is out of warranty....we can fix this for $328.26 parts and labor"!
Calmly i stated it was only 10 months old, and i sent in my warranty card as well, so surely you are mistaken and my mixer is covered in full......the girl on the phone said.... No sir. Your recipt shows this mixer is infact 13 months old which deems it out of covered factory warranty....but i can offer you a 10% discount on parts and labor for $295.43 and it can be delivered back to you tomorrow.
Now i'm mad, and asked to speak with her supervisor, which i did, but only got my another 5% off the total!?!?
I then said forget it, send it back to me and i will take care of it myself (going up deer hunting with me this weekend).
So with all that said, i am the proud owner of a KA Pro 600 and will never turn back (because it had no problem mixing a double batch of the Chicago pizza recipe i got from here, which i actually the same one that did my Viking in)!