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Old 03-05-2018, 11:29 AM   #11
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Oxo often has the best product.
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Old 03-05-2018, 11:31 AM   #12
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Okay, so then OXO follows up wanting to know if I'm pleased or not on Martha's response. Of course, I'm well OVER pleased! They wanted me to rate the response from Martha, so I gave her a 5 stars out of 5. They asked me if I wanted OXO to treat Martha to one of three things, a coffee, a lunch, or a product. I decided that lunch was probably the thing Martha would most like. A coffee for such a such a good employee would only caffeinate her. She probably has lots of OXO products. I thought a lunch would be best.
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Old 03-05-2018, 11:41 AM   #13
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Originally Posted by blissful View Post
Okay, so then OXO follows up wanting to know if I'm pleased or not on Martha's response. Of course, I'm well OVER pleased! They wanted me to rate the response from Martha, so I gave her a 5 stars out of 5. They asked me if I wanted OXO to treat Martha to one of three things, a coffee, a lunch, or a product. I decided that lunch was probably the thing Martha would most like. A coffee for such a such a good employee would only caffeinate her. She probably has lots of OXO products. I thought a lunch would be best.
Wow, that's fantastic.
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Old 03-05-2018, 12:09 PM   #14
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It's nice when a company provides such good service, especially when these are relatively inexpensive products. I had a very good experience with Thermoworks. Le Creuset, well, not so much. Very difficult to make contact with and get a response. They replaced a broken corkscrew (Activeball) with a less expensive model (pocket model). I guess they justified it with the fact that my receipt for the Activeball was for the same price as the pocket model now sells for. I would be hesitant to buy one of their high priced pots. On the other hand, I bought a few Thermopops for Christmas gifts (great thermometer for the price), and now have their refrigerator thermometers to monitor fridge and freezer temperatures.

I have a fair number of Oxo tools, as I've never been disappointed with their products.
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Old 03-05-2018, 03:29 PM   #15
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I also have a few Oxo items, both in my kitchen and in my office. I like the way they design their bowls, utensils, tools, and whatever... very functional and pleasing to look at too.
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Old 03-05-2018, 04:42 PM   #16
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That kind of public relations is priceless for a company. I've had the very same experiences lately.
Zulily is one and Fisher Price is another. They were Christmas gifts for my little Cheyenne that were not acceptable to me, and both of them credited my card with no return required. Like you Bliss, I was pleasantly surprised and gave glowing kudo's to the PR staff.
There's nothing better than word of mouth for company reputation.
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Old 03-05-2018, 06:51 PM   #17
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Nice! I have a lot of OXO products -- just not the pepper grinder.

OXO is spending a few bucks to send you a new pepper grinder, and you just posted that on a large cooking forum. I wish more companies would make that connection.

Weber is another company that "get's it." Go to any cooking, grilling or BBQ forum, and you will find people praising Weber's customer service.

That's why people gladly pay more for OXO and Weber products.

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Old 03-06-2018, 01:52 AM   #18
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blissful, that is truly customer service that OXO provides. If I didn't like and buy their products already, I would do just that based on your testimonial.

I have had the same kind of customer support from Cuisinart. Their products are the first I start checking out when it's time for a new appliance.
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Old 03-09-2018, 02:56 PM   #19
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A package arrived today. My new pepper grinder. What an awesome company that OXO is. Amazing. Thank you OXO.
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Old 03-09-2018, 05:34 PM   #20
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A package arrived today. My new pepper grinder. What an awesome company that OXO is. Amazing. Thank you OXO.
Only 4 days. Not bad.
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