Le Cuistot XL Dutch Oven, Port Coquitlam, BC - Ceramic stains and chips - no customer service.
A few months ago I bought the large oval cherry coloured dutch oven. I was thrilled thinking of stock, stews and slow cooking beans! After my 4th use my beautiful daydream of ceramic cooking exploded.
Utter disappointment. I lifted the pot from the stove, poured the 2 day simmer of bone broth into the strainer - glancing at the too easily stained bottom and noticed a dime sized chip had lifted out of the ceramic.
"What?" I thought to myself, "I can not even believe this, this is the fourth time using this pot - it has never been dropped, never turned above medium - and the ceramic is chipping out of the bottom?"
So I thought, $130.00 later, I should just be able to email the company and figure out a solution.
website: Cuistot.ca - Le Cuistot
I have now sent two emails to the company explaining what has transpired with their pot. I haven't heard back from them. The parent company Orly Global's website says, "We continue to provide top of the line service to our customers, fast delivery, informational brochures and excellent guarantees."
So, I guess I will call the company now - I checked the BetterBusinessBureau, bad news none of their corporate names are listed. Le Cuistot, Orly Cuisine, Orly Global Trading Inc.
I don't know about you, but when I get disappointed - I will put a real effort into resolving the issue with the company - and then I will spend the time posting reviews for everyone else. That way you can make an educated purchasing decision.
Facts: The ceramic stained after the second use (no tomato products - two batches of broth soup). I was not impressed. The woman who sold it to me in Revelstoke said they would only stain with Tomato.
Facts: Don't make anything that is slow cook in them - because the ceramic will chip off the inside. i.e.) 48 hr bone broth on simmer. (Well, ummmmm . . . that is WHAT I BOUGHT IT FOR!!!!!!!!!!!!!!!!!!!
I will update this if the company actually "has ANY customer service" as they claim above.
:) May 22, 2016 current satisfaction -6 / 10