Originally Posted by foodstorm
I bought one years ago and really liked it, but I ruined it (unintentionally) by keeping my two serrated bread knives in it. The serrated blades just caught and bent and mangled and shredded the "finger thingies" so that it got harder and harder to slide any of the knives in. The good news is, I emailed the manufacturer about it and they sent me, free of charge, a replacement (for the interior part). It's nice when a company stands behind its product--I don't see too much of that happening anymore.
I was thinking that would happen with certain knives, my bread knife has large serrations and hasn't been a problem, I could see a knife with the smaller teeth, and lots of them, like the never need sharpening (ginsu style, or cutco) being a problem.