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Old 11-04-2009, 11:04 AM   #1
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Wusthof blade guards, please help!

Hi there,
my name is Gustavo and I bought some time ago three Whustof Blade Guards (the old black model) as a result the blades of the three knives got scratched. I sent a couple of mails to Wusthof but they were not even answered. Any advice on what could I do?? I mean, is their responsability that their product is designed so bad that damaged my very expensive knives (Ikon Classic)?

Thanks in advance;

Gustavo

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Old 11-04-2009, 03:06 PM   #2
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One thing you might try is going to Cooking.com and posting there. At one time they had a direct line to a Wusthoff rep and could get answers from him. Don't know if they still do; but it would be worth a try.

Other thing that occurs to me is most big companies have an 800 customer service telephone line. You could find that number on their Internet web site and see if they could help you.

Good luck.
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Old 11-08-2009, 04:27 AM   #3
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I don't mean this to sound harsh, but what's the big deal? An edge guard exists primarily to protect the edge of the blade from damage and keep it from cutting things. Any scratches on the side of the knife are just cosmetic and probably pretty superficial- they don't hurt anything. I've got probably 15 of those blade guards and none of my knives have ever been scratched badly enough to bother me. A knife is a tool, like a hammer. Who'd complain if their hammer got a scratch?

Okay, okay...a knife can be more than just a tool. We tend to get emotionally attached to them. If the scratches offend thee, polish them out! Try a little Flitz, preferably with the knife laying on something soft so you don't scratch it more or cut yourself.
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Old 11-08-2009, 11:36 AM   #4
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Rob, can you give me some more info on Flitz. What, specifically, should I use to get scratches out of my blade? I have never heard of this stuff before. I have a relatively new knife that I did a number on when sharpening. Functionally, it works amazingly well. It is my sharpest knife. It was gorgeous before I sharpened it. Not so much anymore. Like you said, it is not a big deal (to me), but if there is a way to restore it to looking even close to how it looked before I mutilated it I would love to try. I have nothing, but time, to lose.
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Old 11-08-2009, 01:28 PM   #5
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Thought I would see what all of the uproar was about? Here is what the little guy looks like.



Hard to imagine hard to imagine how a felt-lined sleeve like that could scratch a knife unless it got some sort of abrasive grit in it during the manufacturing process,

A little light scratching does not seem like a big deal to me; but Gus is certainly free to set his own standards as to what is acceptable and what is not. And we do not know exactly how serious the scratching is. Maybe if we saw it, we might agree that is was unacceptable as well.

Certainly, there is some merit in being concerned as Wusthof advertises the guard as being produced to ".....protect the blade from scratches....." so they are, apparently, not living up to their own promise.

Since they have ignored your email complaint so far, I too would look for a phone number for their customer service department and give them a call.
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Old 11-08-2009, 01:39 PM   #6
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Quote:
Originally Posted by GB View Post
Rob, can you give me some more info on Flitz.....
Flitz is a metal polish. It will take out light scratching; but is not going to touch serious dings.....sort of like compounding your car paint job. Here is a link to their web site.

Flitz

I notice they have an offer for a free sample of their product. Might be worth checking out.
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Old 11-08-2009, 04:48 PM   #7
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Glad to hear Flitz is still around. I buy their blue goo by the quart and will be needing to order another soon. Since few people have a buffing machine, scratch removal can be a tedious task using felt pads and a silicon carbide or aluminum oxide compound. Do a google on clover aluminum oxide compound for more info.
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Old 11-08-2009, 05:14 PM   #8
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Relative hardnesses

http://lennon.csufresno.edu/~aditya97026/hardness/index.htm[IMG]file:///C:/Users/Willy/AppData/Local/Temp/moz-screenshot-19.png[/IMG]

[IMG]file:///C:/Users/Willy/AppData/Local/Temp/moz-screenshot-20.png[/IMG][IMG]file:///C:/Users/Willy/AppData/Local/Temp/moz-screenshot-21.png[/IMG]
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Old 11-08-2009, 05:23 PM   #9
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Old 11-09-2009, 01:58 AM   #10
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Quote:
Originally Posted by Randy_ View Post
Thought I would see what all of the uproar was about? Here is what the little guy looks like.



Hard to imagine hard to imagine how a felt-lined sleeve like that could scratch a knife unless it got some sort of abrasive grit in it during the manufacturing process,

A little light scratching does not seem like a big deal to me; but Gus is certainly free to set his own standards as to what is acceptable and what is not. And we do not know exactly how serious the scratching is. Maybe if we saw it, we might agree that is was unacceptable as well.

Certainly, there is some merit in being concerned as Wusthof advertises the guard as being produced to ".....protect the blade from scratches....." so they are, apparently, not living up to their own promise.

Since they have ignored your email complaint so far, I too would look for a phone number for their customer service department and give them a call.
the NEW ones are felt lined inside and a bit flexible. i just bought several replacements for the old hard ones that cracked and for a new knife (Hankels 3" parer).

i have several of the OLD black and gray blade covers which are just a hard plastic sheath. i never noticed any scratches caused by the old hard guards/covers.
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