Rude service at a restaurant

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larry_stewart

Master Chef
Joined
Dec 25, 2006
Messages
6,216
Location
Long Island, New York
So we had a long weekend and decided to travel. Wound up in Scranton PA visiting the Houdini museum and a coal mine tour. We decided to get something for lunch before we made our way to Hershey ( wish i would have known there was construction down to one lane on (81) which killed an hours travel time). Anyway, the kids are kinda picky, and we are vegetarians, so it limits what we eat on the road to Italian/ pizza or chinese. Since we had pizza the night before ( although we dont trust pizza outside of new york ( sorry) we actually ordered hoagies instead), we decided to go for chinese for lunch. And this is how it went.

We got there about 3:30 for a late lunch. It wasnt a fancy place. A little nicer than just a take out place, but not as nice as a true sit down restaurant. We walk in, no one else is in there except a girl behind the counter and a few cooks in the back. We wait there to be seated, and the woman just gives us a blank stare. My wife says, ' should we just sit down anywhere? or do u need to seat us at a specific table? ( remember, literally, no one was there, so there were about 15 or 20 empty tables). The woman told us to take any seat we wanted. We sit down, we are handed the menu's. No water, No chinese noodles, no pickled vegetables, but ok, maybe we are in a different place and things are done differently here. We wait and wait , nothing. After being out all day, i needed to go to the bathroom, so i walked up to the take out counter where the girl was, and said " we are ready to order now", and i proceeded to the bathroom.

I came back, my wife had ordered 4 separate dishes. We were hungry, and away from home, so we figured, whatever was left over, we could eat at the hotel.

This is where it gets interesting;)

First, vegetable lo mein comes out, relatively quickly. a few mintues later 2 other dishes come out. about 10 minutes later the last dish and spring rolls come out. All there on the original serving dish, but we have mo individual plates. Usually, when we go to chinese around here, we each have our own plate, and take a little from each dish, but whatever. So, my wife calls the woman over again, and asks if we can have plates. The woman, even from the beginning, has that look on her face that she just doesnt want to be there. She brings over 2 plates ( for the 4 of us) and walks away. A minute later, a man/ cook walks by, my wife flags him down and asks for 2 more plates. He brings them, we eat, and the food was pretty good.

We finsih up, with left overs, as expected. And wait, and wait, and wait. I had to go to the bathroom again, but no one was at the counter this time, so while i was in the bathroom, my wife had to go and find the woman ( literally after 10 minutes or more of sitting there waiting for the bill). and the woman said, that we just should come up to the counter to pay. My wife then said we had some leftovers that we would like to take with us. The woman handed her a bunch of take out containers, which my wife brought back to the table and we had to fill them up ourselves( which i dont mind, im just not used to it. usually they clean off the table, take the food in the back, and come back to the table witha little bag full of the left overs).

Now, maybe it was just me ? Or maybe things are just done differently here , then basically everywhere else ive eaten chinese food. But I felt that she just didnt care that we were there or not, made no effort to make us feel welcome, if anything, made us feel uncomfortable. At least smile once in awhile, and ask if everything is ok, or if we need anything ..... but none of this. Ok, if it were busy, i could understand ( a little), But we were literally the only people there from the second we walked in, to the second we walked out ( now i know why :LOL: ) , 2 people did come in to pick up take out orders, and the phone did ring twice ( probably those 2 take out orders). But, by far, it was the most uncomfortable ive ever been in a sit down restaurant. If it were strictly take out, i wouldnt complain at all, but i would say 2/3 of the space was dedicated to sit down dining.

Anyway, this was the first time i went out to eat , and didnt leave a tip. I feel they made no effort, so why should i.

But, the food was good.

Hope ya all liked my story :)

The night before we ate at some crappy take out/sit down pizza joint new longwood gardens in PA. The food was fair at best, but at least the guy was nice , asked if everything was ok, and thanked us for coming. Now, i never thought atmosphere made much of a difference to me, but after this experience, I would never ever go back to the chinese place, since i dont need to be treated like that anytime, and especially if it is my vacation time, even if the food was good. And, i would have no problems going back to the place with just ok food, but at least they appreciated my service.
Just venting about my experience.
 
Sounds like a pretty lousy experience. You got a real bad waitress, that is for sure. You were right in not tipping her.

The parts about not getting noodles and having to pack your own leftovers are (like you mentioned) because of other things. NY and FL are the only places I have seen noodles put on the table. I wish more places did this because I love those noodles, but it just doesn't happen in many other places that I have seen. Lots of places are now having you box up your own leftovers. I hate this practice, but it is a small thing in the grand scheme of things.
 
Larry, sounds like the service you got was pretty bad and you had the good sense not to reward her for bad service by not leaving a tip. Too many people still tip so why should she give good service? However, in defense of the waitress giving you the containers to fill yourself, in many states, Nevada included, the waitress is not allowed to fill your container. According to the health department, the waitress must touch the dish after you've eaten from it and can transfer bacteria from your plate to anything else she touches after that. I can fully understand that and frankly I'm glad that rule is enforced. But the rest of the service needs some real overhauling.
 
Sure, and i figured it was more of a location thing, which is why it didnt bother me, it was just 'different'. Its more the other stuff that i thought was rude. And im a pretty reasonable guy, easy going .... I take thins in stride, but when im the only one in a restaurant, and treated poorly, i just see no reason for it. I actually felt bad not tipping her, but im sure ill get over it and hopefully it will be a learning experience for her ( although im sure it wont be).
 
could you tell me what restaurant that was ? My daughter in law used to live in Scranton before she married my son.
 
the waitress is not allowed to fill your container. According to the health department, the waitress must touch the dish after you've eaten from it and can transfer bacteria from your plate to anything else she touches after that.
This makes no sense to me. Doesn't the wait staff touch the dishes when they clear the table? What is the difference between touching a plate in which someone has finished eating and touching one where they want the leftovers? Shouldn't the waitstaff have clean hands anyway if they are dealing with food?
 
Word's gotten around the industry about that soy chicken.....
You're doomed to bad service in Chinese restaurants! ;) (joke joke)

Probably another example of "hey lets open a restaurant we can cook"...
with no clue of running the place.
 
This makes no sense to me. Doesn't the wait staff touch the dishes when they clear the table? What is the difference between touching a plate in which someone has finished eating and touching one where they want the leftovers? Shouldn't the waitstaff have clean hands anyway if they are dealing with food?

You're right of course, makes no sense to me either but in most restaurants it is the bus person rather than the waitstaff that clears the table. Some thing just don't jive. :rolleyes:
 
I have never, in my adult life, been to a restaurant where I didn't box/bag my own left overs. NEVER. Personally, I'd rather do it myself than have someone else do it.
 
You had an unfortunate experience. Fortunately, it's not your home town.

If I walk into an empty restaurant, I turn around and leave.
 
This makes no sense to me. Doesn't the wait staff touch the dishes when they clear the table? What is the difference between touching a plate in which someone has finished eating and touching one where they want the leftovers? Shouldn't the waitstaff have clean hands anyway if they are dealing with food?

I've had servers tell me that this is also the case in MA. But more often than not the server handles the food and puts it into a container.
 
Even nicer restaurants around here bring the cartons to the table and let the patron dish up what he wants to take home.

It's a shame you got a grumpy waitress...that can ruin the whole meal.
 
I kind of like putting the left overs in the box myself. Of course some foods, like Chinese, are a little messier than what I typically bring home, so that could make a difference. I haven't actually seen a place that did it for you since I was a teenager, and then they used those "doggie bags" rather than boxes. I'll never forget one woman I read about. She was embarrassed to ask for a bag for herself, so she made a point of letting the server know that it was for her dog. When the server came back she told her that the staff loved dogs and wanted to help out, so they threw the other scraps they had in with her left over steak!

BTW, I agree that the way you are treated in a restaurant is definitely very important, and I would not have tipped in that case either.

:)Barbara
 
You did the right thing Larry. You should post the name of the restaurant.

As far as the "doggie bags" are concerned: In Jersey the wait staff always packs the leftovers. Usually we just tell them what we want off the plate or wrap the whole thing up. Some places, say you had half a turkey club, they will pack the remaining half but put in a fresh pickle and cole slaw.

The DW (a waitress) likes packaging it herself so she just asks for the empty container.
 
The restaurant owner was most likely not present, the waitress works part-time, gets paid minimum wage, and obviously didn't give a hoot about quality of service. She probably offers this level of service to every patron.
If this was a local restaurant in my town I would have definitely contacted the owner and explained your family's displeasure and dining experience with this particular waitress. You'll be doing the restaurant owner a big favor.
 
Sorry about your bad experience. I hate feeling disapointed when I pay good money and expect to get a good meal, service included. As for packaging the leftovers I cook and serve in a small restaurant inside of a Whole Foods Market and I always pack up the food for my customers. I also always put on gloves to pack up any leftovers, and wash my hands frequently. I feel that it takes little effort for me to pack up the food, but it is appreciated by the customer. As a customer when I go out to eat I appreciated being waited on from begining to end and that includes the server packaging up the leftovers.
 
I hate waiting in the restaurants. But food is by far more important to me than service. And in all the truth the rudest waiting suff I encountered in NY. Which I hapily can be rood back.
 
I've been thinking about this and I realize that I don't think of the wait staff as touching my food, that's for the cooks to do. The wait staff touches the plates only, don't wear gloves, and I often see them grab a box from a pile of other boxes and you never see them wash their hands unless they go to the restroom. I don't want those hands touching my actual food. So I can see how some states have guidelines about who packages up left overs. A lot of the places I eat actually have two plate, one that the food is on and one that the plate that the food is on sits on. Another thought, in more than a few restaurants I've been to the wait staff doesn't remove the plates at the end of the meal, the bus boy does.

About the rude waitress. It could be a family restaurant and she doesn't want to be there in the first place so she treats customers lousy hoping to be fired. Back home the only Chinese restaurants we went to were family run, no outsiders.
 
I believe either you do your own bagging or the waitress takes the food back into the kitchen and the food handlers do the bagging for you.
I wouldn't trust food once taken out of my sight. I can't remember even in California ever having them take my food and bagging it. I worked at a restaurant at 18 and customers bagged / boxed their own way back then, 1982. I guess that's why I insist I do it, it's been how it's "been done" forever in my dining experiences.
 
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