User CP photo problem for 'menumaker'

[menumaker]

Hi,
Can you advise me why my photo is fine in my user CP but I cannot get it to upload so that it accompanies my name 'Menumaker' when I'm replying to threads. I just get the message 'file failed to upload'. I've checked the size which seems to be correct. What am I doing wrong please

 

[menumaker]

Ok, I think I've sorted it,
Thanks

 

[KatyCooks]

I am having this problem with loading a picture too. Can anyone help me out please?

 

[Andy M.]

Chances are the picture size is wrong. As you begin the process, the max. picture size is given. If your file is bigger it won't load.

 

[KatyCooks]

Hi Andy.

I had my "techy" friend re-size the picture for me (I gave him the dimensions/pixel size) and he says it is definitely the right size.

 

[Andy M.]

I can't offer any more suggestions. Is there a specific message that tells why the failure?

 

[KatyCooks]

I get the same message that "menumaker" got - "file failed to load" with no explanation as to what the problem is.

Oh well. Not the end of the world I guess!

 

[Andy M.]

I get the same message that "menumaker" got - "file failed to load" with no explanation as to what the problem is.

Oh well. Not the end of the world I guess!

Hang in there. Someone who can actually help will be along soon.

 

[KatyCooks]

Hang in there. Someone who can actually help will be along soon.

Will do! Thanks Andy!

 

[FrankZ]

If you continue to have issues you should contact the help desk.

Use the contact us link at the bottom.