I think they're improving.
Today was the first delivery with no silly substitutions or errors. They delivered seven bags with barcoded labels numbered one through seven of seven. Still room for improvement. Advertised 99 cents per pound frozen turkey breasts could not be selected from the online delivery menu but overall, better than previous episodes.
Unlikely they'll see this, but if they do, keep up the good works folks.
Forum members who work for Kroger or have kinfolk who do, feel free to forward this anywhere you think might be helpful.