Barbara L
Traveling Welcome Wagon
Over the last few years we have bought a few products online, and until now we have never had a problem. Now, however, companies are pulling a huge scam and I just want to warn everyone before you get trapped too. I have heard that companies other than the one I am dealing with are doing the same thing, so we all need to be aware.
A few weeks ago we saw an ad for Insta Grip. I won't go into details on the product, but it looked cool and was made in America, so we decided to try it. I started the online process, but when I came to the end of the process our $20 order plus shipping and handling turned into a charge of $52.80! We decided against it. It said very clearly that your order was not complete until you clicked submit. I did not click submit, and I got off of the site.
They charged us anyway. I called the company today and was told that no matter what it said, they charge you as soon as you put your credit card information in. I told her that is a scam, and she said, in her placating way, "Yes ma'am," and went on to explain that that is just how it is.
She then said it had already shipped. She said that I can write "refused" on the package and send it back, BUT they would only send us the $20 for the product. I told her that would be pretty stupid of me, to pay all that shipping and not get the product. I let her know that I will contact the Better Business Bureau (I have had good luck with that once in the past) and I hung up.
Next, I called the bank. Unfortunately because it is New Year's Eve they are operating on a skeleton crew and the woman in charge of fraud isn't there, but the guy I talked to submitted a report.
My mom had an old saying (sister saying to the familiar, "A lesson earned is a lesson learned) which was, "A lesson bought is a lesson taught." When it costs us money, it teaches us pretty fast! If this is how businesses are dealing with people now, I am done buying online except from companies I already deal with.
A few weeks ago we saw an ad for Insta Grip. I won't go into details on the product, but it looked cool and was made in America, so we decided to try it. I started the online process, but when I came to the end of the process our $20 order plus shipping and handling turned into a charge of $52.80! We decided against it. It said very clearly that your order was not complete until you clicked submit. I did not click submit, and I got off of the site.
They charged us anyway. I called the company today and was told that no matter what it said, they charge you as soon as you put your credit card information in. I told her that is a scam, and she said, in her placating way, "Yes ma'am," and went on to explain that that is just how it is.
She then said it had already shipped. She said that I can write "refused" on the package and send it back, BUT they would only send us the $20 for the product. I told her that would be pretty stupid of me, to pay all that shipping and not get the product. I let her know that I will contact the Better Business Bureau (I have had good luck with that once in the past) and I hung up.
Next, I called the bank. Unfortunately because it is New Year's Eve they are operating on a skeleton crew and the woman in charge of fraud isn't there, but the guy I talked to submitted a report.
My mom had an old saying (sister saying to the familiar, "A lesson earned is a lesson learned) which was, "A lesson bought is a lesson taught." When it costs us money, it teaches us pretty fast! If this is how businesses are dealing with people now, I am done buying online except from companies I already deal with.
