Like you, I will stand by my statement. I asked for some custom features on my backyard pit and was accomodated. I had major problems with the delivery of my pit...dropped by trucking company...and was accomodated and taken car of. Second pit had damaged wheels from the trucking company and they were replaced and paid for the removal of old and replacment of new. I had some problems learning how to adjust the draft...Dave Klose personally called me three times to make sure I had my questions answered. I, like BBQmm, just get fed up with certain factions of people who continually go out of their way to bash Dave Klose and/or his pits. "It's as good as a Klose", "more bang for your buck than a Klose", etc. You pick 'em...you've all seen them and know what and whom I'm talking about. Bottom Line...It's still not a Klose. Sorry you had a bad experience with Klose but just as adamant as you are about your dissatisfaction with Dave Klose, I am that adamant about my personal satisfaction with him , his company, and certainly his pits.