Recent content by PratsA

So, the Sears technician arrived today. When he saw the range, the first thing he said was "That's not right!" He immediately thought that the problem was a defective paint job. However, neither his tech manager nor the technician support line was willing/able to do anything to take care of it...

So, instead of calling me back "within 24 hours," I called them today (three days later). The customer service guy I spoke to was polite, and either very smart and/or well-trained. He never tries to deny my charge that the part is defective, just keeps saying that the range has a 1-year...

These comments are great, thanks! All good for some moral support when I talk to them to get them to fix it for me. Hopefully they'll be one of the nice companies that likes to have happy customers and good PR, but I try to hope for the best and prepare for the worst... The protective film idea...

You all were so helpful when I bought this range two years ago, I figured you might have more advice about this problem. We've had great results cooking with this Kenmore stove, but a few months after we got it, we noticed that the control panel was getting stained right over the exhaust vent...

Finally, the decision Well, I went backto looking at the ceramic tops, and I ended up getting one from Sears. The main reason I went with Kenmore is because of a certain feature that they must have patented, because no one else has it. The lower heating element is completely covered. The...

Thanks for all the replies! I'm starting to let go of my popcorn-induced terror of ceramic top stoves, based on all of your comments. But I'm still wondering how I can avoid getting a stove like the one I mentioned. Can anyone recommend a good site where I can learn more about these stoves...

Like nearly everyone in the threads I've looked at here and elsewhere, I love cooking with gas. And I've been fortunate enough to have gas in every apartment I've lived in for the last 12 years. Now I'm buying my first house, and it's perfect in nearly every way... except that it has no gas...